Guest Service Agent (Part Time) - Hampton Inn & Suites N Charleston University Blvd
On
Salary undisclosed
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Description
Here's what you'll do during a typical day:
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About this role
At the Hampton Inn & Suites on North Charleston University Boulevard, you'll be the first and last impression guests have of their stay. Your day involves greeting arrivals, processing check-ins and check-outs, handling payments through the point-of-sale system, and managing the practical details that keep operations running smoothly. You'll also be the go-to source for information about the hotel's amenities, room options, and the local Charleston area, while looking for opportunities to recommend additional services that enhance the guest experience.
This role suits someone who genuinely enjoys interacting with people and can stay composed while managing multiple requests and occasional concerns. You'll need to balance efficiency with warmth—moving guests through check-in quickly while making them feel welcomed—and demonstrate the kind of accountability and attention to detail that prevents billing errors and keeps communications clear. Part-time scheduling offers flexibility while you contribute to a team that Hilton has recognized as part of its award-winning workplace culture.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Guest Service Agent (Part Time) - Hampton Inn & Suites N Charleston University Blvd postings in Charleston, and analyze any offer before you accept it.
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