Guest Service Agent -Embassy Suites South Bend
On
Salary undisclosed
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Description
Here's what you'll do during a typical day:
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About this role
At Embassy Suites South Bend, you'll be the first and last impression guests have of their stay. The role centers on front desk operations—checking guests in and out, processing payments through the point-of-sale system, and handling the logistics that keep arrivals and departures smooth. Beyond transactions, you'll be a resource, fielding questions about the hotel's amenities, room types, and the local area while looking for opportunities to recommend additional services that enhance the guest experience.
The position calls for someone who genuinely enjoys hospitality work and can balance efficiency with warmth. You'll need to respond thoughtfully to guest requests and concerns, manage communications, and take ownership of problem-solving in the moment. The job suits people who are comfortable with both people-facing interaction and administrative accuracy, and who see upselling not as pressure but as a natural part of connecting guests with what they need.
Hilton emphasizes its workplace culture and career development opportunities alongside the day-to-day responsibilities. This is a full-time, in-office role in South Bend.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Guest Service Agent -Embassy Suites South Bend postings in South Bend, and analyze any offer before you accept it.
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