Guest Service Agent
On
Salary undisclosed
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
Here's what you'll do during a typical day:
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About this role
On is hiring a Guest Service Agent for its Makkah property, a full-time in-office role focused on front-desk operations and guest relations. You'll manage the complete guest journey from arrival through departure—greeting guests warmly, processing check-ins and check-outs, handling payments and the point-of-sale system, and ensuring all administrative details are handled accurately. Beyond transactions, the role requires you to be a knowledgeable resource about the hotel's amenities, room types, rates, and local area attractions, while actively promoting services to enhance revenue.
Success in this position depends on genuine hospitality instincts, integrity, and a customer-first mindset. You'll need to balance efficiency with genuine care, responding to guest requests and concerns with urgency while managing communications effectively. The role calls for someone who takes ownership of their work, collaborates well with colleagues, and brings energy and discipline to each interaction. Hilton emphasizes its workplace culture and career development opportunities, positioning this as an entry point into hospitality rather than a transactional job.
Typical pay for this role
$20,000
Typical range: $20,000 to $40,000
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Guest Service Agent postings in Makkah, and analyze any offer before you accept it.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.