PBX Operator (Substitute) - Millennium Hilton New York One UN Plaza
On
Salary undisclosed
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Description
Here's what you'll do during a typical day:
- Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests
- Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations
- Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations
- Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About this role
Working as a substitute PBX operator at Millennium Hilton New York One UN Plaza means being the first voice guests hear when they call the hotel. You'll answer inquiries and requests with a professional, friendly demeanor, route calls using the PBX system, and stay current on hotel services and amenities so you can respond accurately and helpfully. The role also requires you to stay calm and relay precise information to the appropriate teams during emergencies.
This position suits someone who is naturally personable, detail-oriented, and comfortable with phone-based communication and hotel technology systems. You'll need reliability and accountability, since you're often the initial point of contact that shapes a guest's experience. As a substitute role, scheduling may vary, but it's full-time and based in-office at the Manhattan property.
Hilton emphasizes its workplace culture and values around hospitality, integrity, teamwork, and ownership. If you're looking for a straightforward customer-facing position in a well-established hospitality environment, this could be a solid entry point or next step in hotel operations.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable PBX Operator (Substitute) - Millennium Hilton New York One UN Plaza postings in New York City, and analyze any offer before you accept it.
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