Room Service Order Taker
On
Salary undisclosed
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
Here's what you'll do during a typical day:
- Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special
- Answer calls promptly: Respond to Room Service telephones and guest requests in a friendly, timely, and efficient manner
- Take orders with care: Capture food and beverage orders and input them into the point-of-sale system without errors – attention to detail is key!
- Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence
- Upsell Offerings: Suggest and promote food and beverage items such as sides, desserts, drinks, and special promotions
- Process payments with accuracy: Reconcile checks, including verifying check totals and gratuity disbursement, and handle cash according to accounting guidelines
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About this role
You'll be the first voice guests hear when they call room service at this Hilton property in Kenitra, MA. Your day involves answering phones promptly, taking food and beverage orders with accuracy, inputting them into the POS system, and processing payments correctly. You'll need to know the menu inside and out—items, promotions, specials—so you can answer guest questions confidently and suggest add-ons like sides, desserts, and drinks when appropriate.
This full-time, in-office role suits someone with a genuine interest in hospitality who thrives on friendly guest interaction. The job demands attention to detail (order accuracy matters), comfort with point-of-sale systems, and the ability to handle cash and reconcile checks according to company guidelines. Hilton emphasizes core values around integrity, teamwork, and accountability, and the company highlights its recognition as a Great Place to Work, suggesting a focus on workplace culture alongside guest service.
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Room Service Order Taker postings in Kenitra, and analyze any offer before you accept it.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.