IT Manager
On
Salary undisclosed
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Description
Here's what you'll do during a typical day:
- Execute IT strategy and implementation: Support the design and execution of IT initiatives across multiple properties, ensuring alignment with area, cluster, and corporate objectives in collaboration with the Area Director of Technology Services
- Enhance system performance and security: Monitor, diagnose, and adjust performance on LAN and network servers while managing upgrades, directory structures, and preventive maintenance to optimize security, compliance, and system reliability
- Resolve technical challenges: Identify and implement solutions to user concerns related to personal computing, software applications, and network connectivity, providing training and support to ensure a seamless technology experience.
- Ensure compliance with IT standards: Oversee the implementation, maintenance, and upgrades of IT infrastructure, ensuring compliance with Hilton Technology Network (HTN) standards and certification requirements, including managing shared technology resources and backup procedures
- Lead technology projects: Assist with the execution of major system implementations, including workstation and server refreshes, Wi-Fi, PBX, and point-of-sale installations, ensuring projects are completed on time, within budget, and with minimal operational disruption
- Support hotel operations: Work closely with property management to ensure smooth IT operations, maintain critical site systems, and troubleshoot issues efficiently to minimize downtime.
- Inspire and develop the team: Recruit, train, supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Benefits
- professional development
About this role
On's IT Manager role centers on managing technology infrastructure and teams across multiple hotel properties in South Africa. You'll balance strategic IT initiatives with hands-on technical work—designing and executing system implementations like server refreshes and point-of-sale installations, monitoring network performance and security, troubleshooting user issues, and ensuring compliance with Hilton Technology Network standards. This is a full-time, in-office position that requires both technical depth and operational awareness of how IT decisions affect guest and staff experiences.
The role demands strong leadership capabilities. You'll recruit, train, and mentor an IT team while conducting performance reviews and fostering professional development. Equally important is your ability to collaborate across departments—working with Area Directors, property management, and end users to keep systems running smoothly and minimize downtime. The position suits someone with solid networking and systems administration experience who can move between strategic planning and tactical problem-solving, and who thrives in a hospitality environment where reliability directly impacts operations.
Typical pay for this role
$60,000
Typical range: $40,000 to $120,000
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable IT Manager postings in your area, and analyze any offer before you accept it.
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