Front Desk Executive
On
Salary undisclosed
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Description
Here’s what you’ll do during a typical day:
- Oversee daily front office operations: Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
- Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
- Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
- Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
- Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
- Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check-in and check-out experience
- Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Proven experience in a front office or guest service management role within the hospitality industry.
- Strong leadership and team management skills, with the ability to inspire and motivate staff.
- Excellent communication and interpersonal skills, with a guest-centric approach.
- Strong problem-solving abilities and attention to detail, with the ability to handle high-pressure situations.
- Proficiency in hotel property management systems (PMS) and front office operations.
- Proficiency in English; additional languages are a plus.
- Ability to work flexible hours, including nights, weekends, and holidays.
About this role
On's Front Desk Executive role in Bengaluru East is a full-time, in-office position that sits at the operational heart of the hotel's guest experience. You'll manage daily front office activities—from registration and room inventory to guest service delivery—while leading a team to consistently meet service standards. Beyond operations, you'll track guest satisfaction metrics, address service gaps, and coach your team to implement improvements. Revenue responsibility is built in too: you'll promote hotel services, execute upselling tactics, and work to drive occupancy and growth.
The role demands someone with proven front office or guest service management experience in hospitality, paired with strong leadership capability and genuine guest-centric instincts. You'll need solid proficiency in hotel property management systems, excellent communication skills, and the composure to handle high-pressure situations and resolve guest concerns on the spot. Flexibility around schedules—including nights, weekends, and holidays—is essential. English fluency is required; additional languages are valued.
This position suits someone ready to step into a supervisory role who thrives on both operational excellence and team development. You'll work for an award-winning global hospitality leader with a strong workplace culture, but the day-to-day will be hands-on and demanding, balancing guest satisfaction, staff management, and revenue targets in a busy hotel environment.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Front Desk Executive postings in Bengaluru East Karnataka, and analyze any offer before you accept it.
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