Server (In-suite Dining) - (Pre-Opening) Waldorf Astoria Kuala Lumpur
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Salary undisclosed
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Description
Here’s what you’ll do during a typical day:
Follow the hotel's standard operating procedures, service policies, and techniques to deliver a luxury dining experience.
Greet guests warmly, present menus, and provide detailed explanations of menu and buffet items, making recommendations as needed.
Take accurate food and beverage orders and communicate them effectively to the kitchen and bar.
Ensure timely service of food and beverages, following proper sequence and etiquette.
Anticipate guest needs, offering refills and replenishments promptly (e.g., water, bread, condiments).
Assist guests with seating, providing personalized service, and accommodating special requests.
Address guest inquiries and resolve any concerns promptly, ensuring a seamless experience.
Possess thorough knowledge of the restaurants and menu, including ingredients, preparation methods, and allergens.
Upsell and recommend menu items, pairing food with appropriate wine or beverages to enhance the dining experience.
Understand the coordination between the kitchen and restaurant, ensuring smooth service flow.
Maintain awareness of daily specials, promotions, and upcoming events.
Qualifications
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- High school diploma or equivalent; proven experience in a similar role.
- Excellent communication, grooming, and interpersonal skills
- Fluent in English; additional languages are an advantage
- Friendly, professional, and guest-focused
- Able to work flexible shifts
About this role
The Waldorf Astoria Kuala Lumpur is seeking a Server for its in-suite dining operation ahead of the hotel's opening. You'll deliver luxury dining service directly to guests in their rooms, following established procedures while maintaining the high standards expected of the Waldorf Astoria brand. Your day involves greeting guests warmly, presenting menus with detailed knowledge of offerings and ingredients, taking orders accurately, and ensuring timely service with proper etiquette. Beyond order-taking, you'll anticipate needs—refilling water and bread, accommodating special requests, and addressing concerns promptly to create a seamless experience.
Success in this role requires strong foundational hospitality skills: fluency in English (additional languages valued), excellent communication and grooming standards, and genuine guest focus. You should have prior server experience and be comfortable working flexible shifts. The position also calls for menu expertise, including allergen awareness, and the ability to upsell thoughtfully by recommending wine pairings and signature items. Understanding how kitchen and restaurant operations coordinate will help you maintain smooth service flow and stay informed about daily specials and promotions.
Hilton emphasizes its workplace culture and values—hospitality, integrity, teamwork, and ownership—alongside career development opportunities within a global organization. This is a full-time, in-office role based in Kuala Lumpur.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Server (In-suite Dining) - (Pre-Opening) Waldorf Astoria Kuala Lumpur postings in Wilayah Persekutuan Kuala Lumpur, and analyze any offer before you accept it.
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