Beverage Manager

Here's what you'll do during a typical day:

• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special
• Ensure seamless beverage operations: Manage all beverage operations for designated banquets and outlets, ensuring top-tier quality, service, and marketing strategies that maximize profitability and customer satisfaction
• Drive revenue growth: Implement innovative marketing strategies, up-selling techniques, and promotional initiatives to maximize beverage sales and profitability
• Enhance guest satisfaction and service excellence: Support the development and implementation of guest satisfaction strategies, monitoring trends, gathering feedback, and driving continuous improvements to elevate the guest experience
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being

Qualifications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

As the Beverage Manager you will also need the following skills, knowledge, and qualifications to succeed in the role:

• Minimum 2 years previous experience in a similar Food and Beverage management or supervisory role
• Strong knowledge of Food and Beverage service, and hospitality
• Committed to delivering high levels of customer service
• Experience with P&L analysis for profitability
• Sommelier & Beverage menu curation experience an asset
• Flexible schedule. Must be able to work evenings, weekends, and holidays
• Exceptional communication and organizational skills
• Excellent grooming standards
• Smart Serve Certified
• Legally eligible to work in Canada

What your role encompasses

The Beverage Manager is responsible to own, curate, and execute all aspects of the beverage program throughout the hotel. To successfully fill this role, you should be able to demonstrate the attitude, behaviors, skills and values as follows:

• Oversee and manage restaurant & bar service; ensure the restaurant operations is running smoothly & efficiently
• Create and streamline processes for ordering, maintain and controlling inventory levels, setting PARS, compose and create hot, cold, non-alcoholic and water programs, including the Afternoon Tea and coffee programs
• Costing, sales mix analysis, menu programing - Manage, maintain and ensure cost controls, security measures and enforce programs and practices to reduce risk - Own and manage the wine program
• Manage, maintain draught systems, ensuring regular lining cleaning and maintenance - Support the Director of Outlets with consistent wine and beverage trainings and tastings for the teams
• Support the Director of F&B with Topline Beverage revenue budgets, targets
• Responsible to manage the beverage cost and achieve company targets and goals - Ordering and Inventory implementations
• Manage staff & enforce bar and lounge standards, steps of service, providing them with feedback; maintain a high level of employee morale
• Ensure positive guest service in all areas; investigate and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests
• Responsible for innovation and cocktail program consistency - Implement initiatives to drive beverage and increase total average check spend
• Manage beverage cost and ordering, manage and control costs - Recruit, train, motivate bar staff; oversee continual training and performance; keep employee records up-to-date and organized
• Create an engaging and energetic environment where all associates work as a highly functioning team
• Create, own, manage and update the beverage lists in coordination with the Director of Outlets recommend food and beverage pairings; advise guests on beverages based on their personal tastes and food choices
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs
• Manage Bar and Lounge roasters effectively with labor standards and business ebbs and flows - Create, own, communicate and manage beverage glassware breakage program - Support and work with Director of F&B on all thing’s beverage in the hotel