Front Desk Agent
On
Salary undisclosed
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Description
Here’s what you’ll do during a typical day:
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Previous experience in a guest service or front office role within the hospitality industry.
- Strong communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally.
- Proficiency in hotel property management systems (PMS) and general front office procedures.
- Excellent multitasking skills and the ability to remain calm and professional in a fast-paced environment.
- Proficiency in English; additional languages are a plus.
- Ability to work flexible hours, including nights, weekends, and holidays.
- A positive attitude and a genuine passion for providing exceptional guest service.
About this role
At On's hotel location in Malaysia, the Front Desk Agent role puts you at the center of the guest experience. You'll manage check-ins and check-outs, handle payments and room assignments, and serve as the primary point of contact for visitor inquiries and requests. The position requires you to balance operational efficiency with genuine hospitality—processing transactions accurately through the property management system while also promoting hotel amenities and local recommendations to enhance each guest's stay.
This is a full-time, in-office role suited for someone with prior front office or guest service experience in hospitality. You'll need strong communication skills to handle inquiries and complaints professionally, proficiency with hotel PMS systems, and the ability to multitask calmly during busy periods. Fluency in English is essential; additional languages are valued. The role demands flexibility, including availability for nights, weekends, and holidays.
Hilton emphasizes its workplace culture and values—hospitality, integrity, leadership, teamwork, and accountability—as central to the organization. If you're drawn to direct guest interaction, have hospitality experience, and can thrive in a fast-paced front office environment, this position offers a foundation within a global hospitality leader.
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Front Desk Agent postings in your area, and analyze any offer before you accept it.
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