Assistant Executive Lounge Manager
On
Salary undisclosed
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Description
Here's what you'll do during a typical day:
People Leadership and Team Standards
• Recruit, train, coach, and develop the Executive Lounge team to seamlessly deliver consistent, polished, and anticipatory service.
• Establish and maintain service standards, appearance, teamwork, and accountability standards
• Manage scheduling, labor budgets, and departmental operations
• Provide performance feedback, recognition, coaching, and corrective action
Guest Experience and Diamond Member Engagement
• Deliver personalized service for Diamond Members and eligible guests before, during, and after their stay
• Anticipate guest needs, profiles and preferences to create thoughtful experiences
• Serve as the primary contact for guest requests, concerns, and service recovery.
• Coordinate VIP arrivals, special occasions, and pre-arrival requests with other departments to deliver a memorable guest experiences
• Maintain accurate guest profiles, support reservation-related processes, and ensure timely follow-up for unresolved concerns
• Manage accurate Lounge access and digital key delivery for eligible guests.
Food and Beverage Operations
• Oversee daily Executive Lounge operations, presentation, and service standards
• Coordinate Executive Lounge, and boardroom set up and presentation requirements including decor, setup, collateral replenishment, and service readiness for daily operations and special occasions.
• Partner with Culinary and Food & Beverage teams to maintain product quality, consistency, and appropriate offering levels
• Enhance the guest experience through knowledgeable and personalized beverage service
• Adjust staff and service levels based on business needs and guest flow
• Support other Food & Beverage outlets as required
Operational Excellence, Compliance, and Collaboration
•Maintain cleanliness, food safety, health and safety, and brand standards throughout the Executive Lounge
• Support inventory management, cost control, and waste reduction initiatives
• Manage effective communication with other departments and hotel leadership to ensure guest needs, operational changes, and service opportunities are addressed promptly
• Prepare and distribute operational, stay experience, and activity reports
• Manage Executive Lounge boardroom booking requests
• Monitor facilities and equipment, coordinate maintenance and deep cleaning as needed
• Ensure compliance with EcoSure, food handling and alcohol standards
• Create memorable experiences and surprise and delight opportunities for Hilton honors guests
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member.
To successfully fill this role, one should maintain the following attitudes, behaviors, skills, and values:
• A degree or diploma in Hotel Management or equivalent
• Minimum 2 years' guest service or Food & Beverage management experience
• Excellent leadership, interpersonal, and communication skills
• Calm, efficient, and organized approach to work
• Professional personal presentation
• A passion for delivering exceptional guest service
• Must be legally eligible to work in Canada
• Must be smart serve certified
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Previous experience in an Executive Lounge or Food & Beverage experience in a hotel environment
• Intermediate level experience with MS Office
• Previous experience with hotel PMS systems is an asset.
About this role
On is seeking an Assistant Executive Lounge Manager to lead a premium hospitality space in Toronto. This role sits at the intersection of people management, guest relations, and food and beverage operations. You'll oversee daily lounge activities while recruiting and developing a team to deliver consistently polished service to Diamond Members and eligible guests. The position requires balancing operational details—from inventory and scheduling to facility maintenance and compliance—with the softer skills of anticipating guest needs, handling service recovery, and coordinating special occasions across departments.
The ideal candidate brings at least two years of guest service or F&B management experience, ideally within a hotel executive lounge setting. You'll need a Hotel Management degree or equivalent, strong leadership and communication abilities, and the composure to manage multiple priorities in a fast-paced environment. Smart Serve certification is required. Familiarity with hotel PMS systems and intermediate MS Office skills are valuable assets. This is a full-time, in-office role that demands both strategic thinking—managing budgets, labor, and departmental standards—and hands-on execution, including direct guest interaction and coordination with culinary and other hotel teams.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Assistant Executive Lounge Manager postings in Toronto, and analyze any offer before you accept it.
The path into this work
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