Front Desk Supervisor - Hampton Inn & Suites North Charleston University Blvd
On
Salary undisclosed
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Description
Here's what you'll do during a typical day:
- Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
- Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
- Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
- Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About this role
Leading the front office team at this Hampton Inn & Suites location means managing both the people and the guest experience in real time. You'll oversee daily operations—scheduling, task assignment, and training—while directly handling guest concerns and supporting your team through complex situations. Your ability to read the lobby, adjust staffing on the fly, and keep service running smoothly will directly shape how guests experience their stay.
This role suits someone who thrives in a fast-paced environment and genuinely enjoys bringing out the best in others. Hilton emphasizes core values like integrity, teamwork, and ownership, and they're looking for supervisors who embody those qualities and can inspire their team to do the same. If you're energized by hospitality, comfortable with hands-on leadership, and ready to take accountability for both operations and people, this could be a strong fit.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Front Desk Supervisor - Hampton Inn & Suites North Charleston University Blvd postings in Charleston, and analyze any offer before you accept it.
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