Spa Ambassador - Waldorf Astoria Chicago
On
Salary undisclosed
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Description
Here's what you'll do during a typical day:
- Greet and assist guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to requests, and resolve any issues in a friendly, efficient manner
- Manage spa reservations with a high-touch, luxury-focused approach, providing elevated guest service while coordinating appointments, accommodating special requests, and ensuring a seamless wellness experience.
- Enact Forbes Travel Guide standards and luxury service principles: Consistently delivering exceptional guest experiences through personalized interactions, attention to detail, and anticipatory service.
- Monitor facility usage: Observe spa activity and report any concerns to maintain a safe and relaxing environment
- Process transactions with care: Accurately total and handle guest payments using the point-of-sale system; manage cash transactions, process credit and debit cards, issue change, and redeem gift certificates/cards
- Support spa operations: Perform general duties and provide support to the spa team as needed to enhance the guest experience
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About this role
Working as a Spa Ambassador at the Waldorf Astoria Chicago means being the primary point of contact for guests seeking wellness services at one of the hospitality industry's most prestigious properties. You'll manage the full guest journey—from warm greetings and reservation coordination to payment processing and facility monitoring—all while upholding the exacting standards of Forbes Travel Guide luxury service. The role requires someone who can balance efficiency with genuine hospitality, handling everything from special requests and gift certificate redemptions to resolving guest concerns with a calm, solution-focused approach.
This position suits candidates who thrive in fast-paced, detail-oriented environments and genuinely enjoy anticipating guest needs before they're voiced. You'll need comfort with point-of-sale systems and cash handling, but more importantly, you should embody the core hospitality values Hilton emphasizes: integrity, teamwork, and a genuine passion for creating memorable experiences. The in-office, full-time nature of the role means you'll be present and engaged throughout your shifts, contributing directly to the spa's operations and the broader guest experience at this landmark Chicago hotel.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Spa Ambassador - Waldorf Astoria Chicago postings in Chicago, and analyze any offer before you accept it.
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