Housekeeping Supervisor
On
Salary undisclosed
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Description
Here’s what you’ll do during a typical day:
- Supervise Housekeeping Staff: Supervise and oversee the work of housekeeping attendants on assigned floors, ensuring adherence to cleanliness standards.
- Inspect Rooms and Facilities: Conduct regular inspections to ensure all rooms and public areas meet the hotel’s high standards.
- Manage Inventory: Monitor and maintain housekeeping supplies and equipment, ensuring availability and proper usage.
- Schedule Shifts: Organize work schedules for housekeeping staff to ensure optimal coverage and efficiency.
- Handle Guest Requests: Provide excellent customer service to guests, making them feel welcome and addressing their needs.Address special cleaning requests and resolve any housekeeping-related issues promptly.
- Train New Employees: Mentor and train new housekeeping staff to uphold the hotel’s standards of cleanliness and service.
- Coordinate with Other Departments: Work closely with the front desk, maintenance, and other departments to ensure smooth operations.
- Report on Operations: Track and report key performance indicators, such as guest satisfaction and cleanliness ratings.
Qualifications
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Proven experience as a Floor Manager or similar role in the hospitality industry.
- Strong leadership and organizational skills.
- Excellent understanding of housekeeping procedures and standards.
- Ability to handle guest complaints and resolve issues efficiently.
- Good communication and interpersonal skills.
- Attention to detail and a commitment to maintain high standards.
About this role
At Hilton's Kuching property, this Housekeeping Supervisor role centers on leading and maintaining the cleanliness standards that define the guest experience. You'll oversee housekeeping attendants across assigned floors, conduct regular inspections of rooms and public areas, and manage the inventory of supplies and equipment. Beyond direct supervision, you'll handle the operational side—scheduling shifts, training new staff, and coordinating with front desk and maintenance teams to keep operations running smoothly. Guest interaction is also part of the job: you'll address special cleaning requests and resolve housekeeping-related issues to ensure guests feel their needs are met.
The ideal candidate has proven floor management or similar supervisory experience in hospitality, with a solid grasp of housekeeping procedures and standards. You'll need strong leadership and organizational abilities, good communication skills, and the capacity to handle guest complaints with efficiency and professionalism. Attention to detail and a commitment to high standards are non-negotiable. Hilton emphasizes core values including integrity, teamwork, and accountability—qualities that matter as much as technical competence in this role.
This is a full-time, in-office position based in Kuching, Sarawak. If you're an experienced hospitality supervisor looking to join a recognized global brand with a stated commitment to workplace culture, this role offers the chance to lead a team within an established organization.
Typical pay for this role
$20,000
Typical range: $20,000 to $40,000
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Housekeeping Supervisor postings in Kuching Sarawak, and analyze any offer before you accept it.
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