Front Office Team Leader
On
Salary undisclosed
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Description
Here’s what you’ll do during a typical day:
- Oversee daily front office operations: Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
- Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
- Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
- Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
- Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
- Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check-in and check-out experience
- Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Proven experience in a front office or guest service management role within the hospitality industry.
- Strong leadership and team management skills, with the ability to inspire and motivate staff.
- Excellent communication and interpersonal skills, with a guest-centric approach.
- Strong problem-solving abilities and attention to detail, with the ability to handle high-pressure situations.
- Proficiency in hotel property management systems (PMS) and front office operations.
- Proficiency in English; additional languages are a plus.
- Ability to work flexible hours, including nights, weekends, and holidays.
About this role
Leading On's front office team in Bengaluru means managing the full spectrum of guest-facing operations—from check-in and room inventory to resolving service issues and executing revenue-driving initiatives. You'll oversee daily activities while ensuring the team delivers consistent, high-quality service that keeps guests satisfied. Special attention goes to VIP experiences, where you'll personally review reservations to guarantee seamless arrivals and departures.
The role demands hands-on leadership: supervising front office staff, coaching them through challenges, and keeping them informed about hotel services and local offerings. You'll need proven experience managing a front office or guest service team, strong proficiency with property management systems, and the ability to stay composed under pressure while handling guest concerns promptly. Flexibility is essential—the position requires availability for nights, weekends, and holidays.
This is an in-office, full-time position at Hilton, where the company emphasizes hospitality values like integrity, teamwork, and accountability. English fluency is required; additional languages are valued. If you thrive in fast-paced guest service environments and have a track record of leading teams effectively, this role offers the chance to shape the front office experience at a major hospitality brand.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Front Office Team Leader postings in Bengaluru Karnataka, and analyze any offer before you accept it.
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