Assistant Recreation Manager
On
Salary undisclosed
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Description
Here’s what you’ll do during a typical day:
- Oversee daily recreation operations: Manage all aspects of day-to-day recreation services, including guest experience, food and beverage offerings, marketing, merchandising, reservations, systems, budgeting, and reporting
- Lead engaging programs and activities: Oversee the coordination and promotion of all recreation offerings, including pool and water activities, children’s programs, and special events
- Enhance guest service delivery: Monitor service quality and guest satisfaction trends, proactively addressing concerns and identifying opportunities for improvement
- Inspire and develop the team: Train, supervise, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build an engaged and high-performing team
- Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing
Qualifications
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Previous experience in recreation management, hospitality, or a similar role, preferably within a hotel or resort setting.
- Proven leadership and team management skills.
- Strong organizational and communication skills, with the ability to plan and execute recreational activities for diverse guest groups.
- Proficiency in English; additional languages are a plus.
- Ability to work flexible hours, including weekends, evenings, and holidays.
- A passion for guest service and recreation, with a strong understanding of wellness and leisure trends.
Benefits
- professional development
About this role
On's Assistant Recreation Manager role centers on running the daily operations of a resort's recreation program while leading the team that delivers it. You'll manage everything from pool and water activities to children's programs and special events, overseeing guest experience, food and beverage, marketing, reservations, budgeting, and reporting. Beyond logistics, the position requires you to monitor guest satisfaction, address concerns as they arise, and identify ways to improve service delivery across all recreation offerings.
The role demands strong leadership and organizational skills, with a track record in recreation management, hospitality, or a comparable setting ideally within a hotel or resort. You'll be responsible for training, developing, and evaluating team members, creating a high-performing culture while maintaining compliance with health, safety, sanitation, and alcohol awareness standards. Fluency in English is required, and additional languages are valued. The position requires flexibility to work weekends, evenings, and holidays.
This is a full-time, in-office position based in Malaysia. Success here depends on genuine passion for guest service and recreation, strong communication abilities, and the capacity to manage diverse responsibilities simultaneously while keeping guest and team wellbeing at the center of everything you do.
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Assistant Recreation Manager postings in your area, and analyze any offer before you accept it.
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