Telephone Guest Service Agent
On
Salary undisclosed
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Description
Here's what you'll do during a typical day:
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About this role
On's Telephone Guest Service Agent role puts you at the front line of guest interactions, handling check-ins and check-outs while managing the full spectrum of guest needs from arrival to departure. Your days will involve processing registrations and payments through the point-of-sale system, assigning rooms, and fielding inquiries about hotel amenities and local attractions. You'll also be expected to identify opportunities to upsell services and promote the hotel's offerings while resolving guest concerns promptly and professionally.
This is a full-time, in-office position in Mexico that suits someone with strong customer service instincts and a genuine interest in hospitality. The role requires knowledge of hotel operations, room inventory, and pricing, along with the ability to stay composed under pressure and communicate clearly with guests. Hilton emphasizes core values around integrity, teamwork, and accountability, and the company highlights its recognition as a top workplace, suggesting a structured environment with career development opportunities for those interested in growing within hospitality.
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Telephone Guest Service Agent postings in your area, and analyze any offer before you accept it.
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