Guest Experience Maker (Russian & Arabic Speaking)
On
Salary undisclosed
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Description
Here’s what you’ll do during a typical day:
- Guest Welcome & Assistance: Greet guests warmly, assist with arrival and departure, and provide a smooth and welcoming experience throughout their stay.
- Resort Orientation: Welcome guests with a personalized resort orientation, providing a guided tour of the facilities, restaurants, activities, and key services to help them feel comfortable and make the most of their stay.
- Personalized Guest Experience: Build genuine connections, understand guest preferences, anticipate needs, and create memorable experiences through thoughtful and personalized service.
- Guest Requests & Coordination: Handle guest requests and special arrangements efficiently, working closely with Front Office and other Resort departments to ensure seamless service.
- Issue Resolution & Experience Enhancement: Address guest concerns promptly and proactively seek opportunities to elevate their stay. Ensure effective resolution and guest satisfaction.
- Special Occasions: Coordinate arrangements for birthdays, anniversaries, celebrations, and other special moments to exceed guest expectations.
- Front Office & Operations: Support check-in and check-out, arrival preparations, daily administrative tasks, payments, checklists, and other Front Office responsibilities.
- Resort & Buggy Services: Provide buggy transportation when required and maintain good knowledge of Resort facilities, services, and experiences to assist and upsell guests.
- Privacy & Standards: Maintain guest privacy and confidentiality while following Hilton Brand Standards, Resort policies, health and safety requirements, and operational procedures.
- Guest Satisfaction & Improvement: Monitor guest feedback, contribute ideas for service improvements, and continuously look for opportunities to enhance the overall guest experience.
Qualifications
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
At least 2 years of experience with an international luxury hotel brand in a similar role.
- Exceptional communication and interpersonal skills with a discreet, guest-focused approach
- Strong attention to detail and ability to anticipate guest needs
- Fluent in English; additional languages are a plus
- Proficient in hotel systems and in-room technology
- Professional appearance and ability to handle confidential information
Strong sense of responsibility and self-motivation.
- Effective time management and multitasking skills
Good communication, organization and coordination skills.
Warm, welcoming, always smiling and pleasant.
Confident, well-groomed and dressed smartly.
About this role
On is seeking a Guest Experience Maker fluent in Russian and Arabic to join its resort team in the Maldives. This role sits at the intersection of front office operations and personalized hospitality, requiring someone who can seamlessly guide guests through their stay while handling the practical logistics of check-in, check-out, and daily administrative tasks. You'll greet arrivals, conduct resort orientations, coordinate special requests and celebrations, arrange buggy transportation, and work across departments to resolve issues and anticipate needs before guests voice them.
The ideal candidate brings at least two years of experience in a comparable role at an international luxury hotel, with genuine interpersonal warmth and strong attention to detail. You'll need fluency in English alongside Russian and Arabic, proficiency with hotel systems and in-room technology, and the discretion to handle confidential guest information. This is a full-time, in-office position suited to someone self-motivated and organized, who thrives on building connections and takes ownership of both guest satisfaction and operational excellence.
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Guest Experience Maker (Russian & Arabic Speaking) postings in your area, and analyze any offer before you accept it.
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