Front Office Manager - Hilton New York Times Square
On
Salary undisclosed
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
Here's what you'll do during a typical day:
- Manage daily front office operations: Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards
- Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
- Implement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth
- Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
- Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
- Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About this role
Running the front office at a major Times Square hotel means balancing guest satisfaction with operational efficiency and revenue goals. You'll oversee daily activities across registration, room inventory, and guest service while monitoring satisfaction metrics and addressing issues as they arise. The role also involves promoting hotel services and executing upselling strategies to drive occupancy and revenue.
Leadership and team development are central to the position. You'll supervise front office staff, provide coaching and performance feedback, keep the team informed about hotel offerings and local attractions, and create a positive work environment. Success requires strong hospitality values—integrity, accountability, teamwork, and a genuine commitment to guest experience—along with the ability to act with urgency and bring discipline to daily operations.
This is a full-time, in-office role at a Hilton property in a high-volume, fast-paced setting. The job suits someone with front office or hotel management experience who thrives on direct guest interaction, enjoys developing people, and can balance competing priorities between service excellence and commercial objectives.
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Front Office Manager - Hilton New York Times Square postings in New York City, and analyze any offer before you accept it.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.