Food & Beverage Guest Relations Agent - DoubleTree by Hilton Resort & Spa Marjan Island
On
Salary undisclosed
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Description
Here's what you'll do during a typical day:
- Create memorable experiences: Welcome and engage with guests, anticipate their needs, and provide personalized assistance throughout their dining experience.
- Make every occasion special: Support special requests, celebrations, and VIP arrangements with care and professionalism.
- Listen and make it right: Respond to guest questions, feedback, and concerns promptly, following up when needed to ensure satisfaction.
- Work as one team: Coordinate closely with service, kitchen, and management teams to ensure smooth service, seating, and an exceptional guest experience.
- Stay organized and informed: Maintain accurate guest preferences, reservations, and service notes while communicating special requests with the relevant teams.
- Represent our brand: Maintain Hilton service, grooming, and professional standards while creating positive and lasting impressions for our guests.
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About this role
At DoubleTree by Hilton Resort & Spa Marjan Island in Ras Al Khaimah, this role centers on creating positive guest interactions across food and beverage operations. You'll welcome guests, respond to their questions and concerns, coordinate special requests and celebrations, and work closely with service, kitchen, and management teams to ensure smooth operations. The position requires you to maintain detailed records of guest preferences and communicate special needs across departments while upholding Hilton's service standards and professional presentation.
Success in this role depends on genuine hospitality instincts, reliability, and the ability to work collaboratively in a fast-paced environment. You'll need strong communication skills to handle guest inquiries promptly and follow through on concerns, along with organizational ability to track reservations, preferences, and service notes. The ideal candidate brings integrity, accountability, and a focus on the immediate moment—understanding that attentive service creates lasting impressions.
This is a full-time, in-office position within Hilton's award-winning hospitality culture. The company emphasizes career development and workplace support, making it suitable for someone either beginning their hospitality career or transitioning into guest-facing roles at an established resort property.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Food & Beverage Guest Relations Agent - DoubleTree by Hilton Resort & Spa Marjan Island postings in Ras Al Khaimah Ras Al Khaimah, and analyze any offer before you accept it.
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