Reservation Manager
On
Salary undisclosed
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Description
Here’s what you’ll do during a typical day:
- Support daily reservations operations: Assist in managing room inventory and availability, group blocks and rooming lists, cut-off dates, rate restrictions, occupancy strategies, and system usage
- Coordinate group reservations: Process rooming lists, billing requirements, and special requests, and facilitate communication of relevant information between meeting planners, housing bureaus, and internal departments
- Assist with revenue optimization: Monitor reservations activity and support rate and occupancy strategies to maximize revenue
- Provide reservations support: Handle reservation requests and provide service to team members and customers as needed
- Support department operations: Assist with departmental projects, prepare reports, and provide administrative support to reservations leadership
- Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
Qualifications
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Proven experience in reservations, revenue, or hotel operations, ideally in a leadership capacity.
- Strong administrative, organizational, and time management skills.
- Excellent communication and presentation skills, both written and verbal.
- High attention to detail with the ability to manage multiple priorities.
- Proficiency in hotel systems (OnQ PM, R&I, Delphi, IDeaS GRO v3) and Microsoft Office.
- A commercial mindset with the ability to identify and act on revenue opportunities.
- A positive, adaptable attitude with a commitment to team success and guest satisfaction.
About this role
Hilton's Reservation Manager role in Pune combines operational oversight with revenue strategy in a full-time, in-office position. You'll manage daily reservations functions—tracking room inventory, group blocks, rate restrictions, and occupancy strategies—while coordinating between meeting planners, housing bureaus, and internal teams to process rooming lists and billing requirements. The role also requires you to monitor reservations activity and support pricing decisions that drive revenue optimization.
Beyond operations, you'll supervise and develop the reservations team, providing coaching and fostering a productive environment while handling administrative projects and reporting for reservations leadership. Success here demands hands-on experience in hotel reservations, revenue management, or operations (preferably in a leadership context), combined with proficiency in hotel systems like OnQ PM, R&I, Delphi, and IDeaS GRO v3. You'll need strong organizational skills, attention to detail, and the ability to balance multiple priorities while maintaining a commercial mindset focused on identifying revenue opportunities.
This role suits someone who thrives in a structured hospitality environment and wants to grow within a large, established organization. You should be comfortable with both the technical side of reservations management and the interpersonal demands of leading a team and liaising across departments.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Reservation Manager postings in Pune Maharashtra, and analyze any offer before you accept it.
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