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Sales Specialist

On

Salary undisclosed

Lao Cai, Viet NamFull-timeOn-siteIntermediate

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Description

Sales Support & Lead Generation:

  • Lead Identification: Proactively identify new business opportunities through research and outreach to potential clients, both locally and regionally.

  • Prospect Outreach: Engage with potential clients by initiating contact, following up on leads, and scheduling meetings or site visits to showcase the hotel's offerings.

  • Database Management: Maintain and update the hotel’s customer relationship management (CRM) system to ensure all client interactions, sales activities, and follow-ups are documented accurately.

Client Relationship Management:

  • Client Communication: Serve as the primary point of contact for clients, responding to inquiries, managing communication, and providing detailed information about hotel services and offerings.

  • Follow-Up: Regularly follow up with clients to ensure satisfaction, resolve any concerns, and maintain long-term business relationships.

  • Proposal Preparation: Assist in creating tailored proposals, presentations, and contracts for potential clients, ensuring they meet the hotel's objectives and pricing structure.

Market Research & Competitor Analysis:

  • Market Trends: Conduct research on market trends, customer preferences, and competitive offerings to better position the hotel in the market.

  • Competitive Intelligence: Monitor competitors’ pricing, promotions, and services, offering insights to keep the hotel competitive and up to date on industry developments.

Sales & Revenue Target Achievement:

  • Target Support: Actively contribute to achieving monthly and quarterly revenue targets by driving new business opportunities and expanding the hotel's client base.

  • Report Generation: Support in the preparation of regular sales reports to track performance against targets, providing insights into key areas of success and opportunities for improvement.

Event & Business Support:

  • Sales Events: Assist with organizing and attending promotional events, trade shows, and sales missions to boost the hotel’s visibility and generate new business leads.

  • Client Visits & Site Inspections: Coordinate site inspections and client visits to ensure the hotel is presented professionally and aligned with the client’s needs.

 

Qualifications

  • Understand and follow hotel policies, departmental rules, and SOPs.

  • Plan sales calls properly to maximize results.

  • Meet and service in-house FIT clients, groups and organizers.

  • Oversee that group orders are routed to all departments concerned.

  • Carry out negotiation for rates with corporate clients and travel agents. 

  • Follow-up on correspondences.

  • Submit weekly sales plans and reports

Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work. 

About this role

On's Sales Specialist role in Lao Cai centers on driving hotel revenue through proactive lead generation, client relationship management, and sales support. You'll identify new business opportunities locally and regionally, manage outreach to potential clients, and maintain the CRM system to track all interactions. The position requires you to serve as the primary contact for clients, respond to inquiries, coordinate site visits, and assist in preparing proposals tailored to their needs.

Beyond client-facing work, you'll contribute to the hotel's competitive positioning by researching market trends and monitoring competitor activity. You'll support the achievement of monthly and quarterly revenue targets, prepare sales reports to track performance, and help organize promotional events and trade shows. The role also involves coordinating group orders across departments, negotiating rates with corporate clients and travel agents, and submitting weekly sales plans.

Success in this full-time, in-office position requires strong organizational skills, the ability to plan and execute effective sales calls, and comfort managing multiple client types—from FIT guests to corporate groups and travel organizers. You should be detail-oriented enough to maintain accurate records and follow hotel policies consistently, while also being proactive about identifying opportunities and maintaining long-term business relationships.

Typical pay for this role

$40,000

Typical range: $20,000 to $80,000

Pay for this role

The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Sales Specialist postings in Lao Cai Viet Nam, and analyze any offer before you accept it.

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