Front Office Receptionist
On
Salary undisclosed
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Description
Here's what you'll do during a typical day:
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About this role
At On's front office in SA, you'll be the first point of contact for guests, managing arrivals and departures with efficiency and warmth. Your day involves greeting visitors, processing check-ins and check-outs using the point-of-sale system, handling payments, and ensuring guests have the information they need about rooms, rates, local attractions, and hotel services. You'll also identify opportunities to recommend amenities and upsell services to enhance both the guest experience and revenue.
This role suits someone who genuinely enjoys hospitality work and can balance multiple tasks—from administrative accuracy with payment processing to genuine problem-solving when guests have concerns or special requests. You'll need strong knowledge of the hotel's offerings and the local area, along with the communication skills to handle inquiries, manage messages, and resolve issues promptly. The position is full-time and in-office, requiring you to be present and engaged throughout your shifts.
Hilton emphasizes its workplace culture and values integrity, teamwork, and accountability alongside hospitality expertise. If you're looking to start or develop a career in hotel operations with a recognized global brand, this front office role offers visibility into broader hotel operations and the chance to work within an organization that invests in its team members.
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Front Office Receptionist postings in your area, and analyze any offer before you accept it.
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