Guest Services Supervisor
On
Salary undisclosed
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Description
Here's what you'll do during a typical day:
- Supervise guest services team: Lead team members in performing all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience
- Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
- Oversee guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
- Manage special projects: Lead department initiatives or ad-hoc assignments
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About this role
On's Guest Services Supervisor role puts you in charge of a team managing the full range of guest-facing services—bell desk, luggage, packages, valet, and parking operations. You'll own the day-to-day running of the department: building schedules, delegating work, running pre-shift briefings, and coaching your team in real time. You'll also field guest concerns directly and step in when issues escalate, while driving special projects as they come up.
The role expects you to embody Hilton's core values: genuine hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency. This is a full-time, in-office position in SA. If you thrive in a fast-paced environment where you can lead a team and directly shape the guest experience, and you're drawn to working for a company with a strong workplace culture, this could be a good fit.
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Guest Services Supervisor postings in your area, and analyze any offer before you accept it.
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