Casual Guest Service Agent
On
Salary undisclosed
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Description
Here's what you'll do during a typical day:
- Supporting both the Front Office and Food & Beverage team when the business requires, you will be fully trained in both departments.
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, luggage assistance and providing welcome materials
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest enquiries
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Work in all areas of Food and Beverage including Restaurant & Bar: take and deliver customer orders, consistently demonstrating high levels of customer service; up-sell with latest departmental incentives; ensure cleanliness of work areas; comply with local licensing laws
- Strive to achieve departmental targets
- Comply with hotel security, fire regulations and all health and safety legislation
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About this role
On's Cobham Surrey location is hiring a part-time Casual Guest Service Agent to work across both front office and food and beverage operations. You'll be trained in both departments and called upon flexibly depending on business needs, meaning your day might involve checking guests in and out one shift, then taking restaurant orders and managing bar service the next. The role combines traditional hospitality duties—welcoming arrivals, processing payments, issuing keys, handling luggage—with active revenue generation through upselling hotel amenities and F&B promotions, plus the ability to respond quickly to guest requests and resolve issues on the spot.
This position suits someone with genuine interest in hospitality who's comfortable with variety and cross-functional work. You'll need solid customer service instincts, familiarity with point-of-sale systems, and the knowledge to answer questions about room types, local attractions, and hotel services. Health and safety compliance, security protocols, and departmental targets are all part of the expectation. The in-office, part-time arrangement at a Hilton property means you're working within an established hospitality framework with defined standards and processes.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Casual Guest Service Agent postings in Cobham Surrey, and analyze any offer before you accept it.
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