Guest Relation Executive
On
Salary undisclosed
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Description
Here’s what you’ll do during a typical day:
- Oversee daily front office operations: Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
- Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
- Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
- Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
- Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
- Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check-in and check-out experience
- Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Proven experience in a front office or guest service management role within the hospitality industry.
- Strong leadership and team management skills, with the ability to inspire and motivate staff.
- Excellent communication and interpersonal skills, with a guest-centric approach.
- Strong problem-solving abilities and attention to detail, with the ability to handle high-pressure situations.
- Proficiency in hotel property management systems (PMS) and front office operations.
- Proficiency in English; additional languages are a plus.
- Ability to work flexible hours, including nights, weekends, and holidays.
About this role
On's Guest Relation Executive role centers on orchestrating the front office experience at their Bengaluru property. You'll manage daily operations across guest registration, room inventory, and service standards while leading and coaching the front office team. The position blends operational oversight with revenue responsibility—you'll track guest satisfaction metrics, handle service recovery, and actively promote upselling opportunities to drive occupancy and revenue.
This role demands someone with proven front office or guest service management experience in hospitality, paired with strong leadership capabilities and a genuine guest-centric mindset. You'll need proficiency in hotel property management systems, excellent communication skills, and the composure to navigate high-pressure situations and resolve guest concerns on the spot. Flexibility around shift timing, including nights, weekends, and holidays, is essential. The position also calls for attention to detail in managing VIP experiences and ensuring your team stays informed about hotel offerings and local attractions.
The ideal candidate combines operational discipline with people leadership—someone who can maintain service standards while inspiring staff performance, handle the logistics of front office management, and genuinely prioritize guest delight as the core of the work.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Guest Relation Executive postings in Bengaluru Karnataka, and analyze any offer before you accept it.
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