Guest Service Agent - Food & Beverage - Part-time
On
Salary undisclosed
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Description
Here's what you'll do during a typical day:
- Supporting both the Front Office and Food & Beverage team when the business requires, you will be fully trained in both departments.
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, luggage assistance and providing welcome materials
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest enquiries
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Work in all areas of Food and Beverage including Restaurant & Bar: take and deliver customer orders, consistently demonstrating high levels of customer service; up-sell with latest departmental incentives; ensure cleanliness of work areas; comply with local licensing laws
- Strive to achieve departmental targets
- Comply with hotel security, fire regulations and all health and safety legislation
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
What are we looking for?
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
- It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in payment handling
- Front Office/Concierge/Restaurant experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About this role
Working as a Guest Service Agent at this Hilton property in Croydon means operating across both front office and food and beverage operations, depending on where the business needs you on any given shift. You'll handle check-ins and check-outs, manage payments and the point-of-sale system, greet guests warmly, and assist with luggage. In the restaurant and bar, you'll take orders, deliver food and beverages, and maintain service standards while complying with licensing requirements. Throughout both areas, you'll draw on hotel and local knowledge to answer guest questions, suggest upgrades and additional services, and respond promptly to any concerns that arise.
This part-time role suits someone with prior experience in customer-facing hospitality—ideally with exposure to front office, restaurant, or concierge work in hotels or similar venues. You'll need strong communication skills, a professional demeanor, and the ability to stay organized and positive while juggling multiple tasks. Payment handling experience and conflict resolution skills are valuable assets. Solid IT competency is essential, as you'll be working with booking and till systems regularly.
Hilton emphasizes its workplace culture and values hospitality, integrity, teamwork, and accountability. The company positions itself as a global leader offering career development opportunities alongside the immediate role, though this listing focuses on the part-time position itself rather than longer-term progression paths.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Guest Service Agent - Food & Beverage - Part-time postings in Croydon Surrey, and analyze any offer before you accept it.
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