Front Office Supervisor
On
Salary undisclosed
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Description
Here’s what you’ll do during a typical day:
- Oversee daily front office operations: Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
- Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
- Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
- Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
- Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
- Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check-in and check-out experience
- Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Proven experience in a front office or guest service management role within the hospitality industry.
- Strong leadership and team management skills, with the ability to inspire and motivate staff.
- Excellent communication and interpersonal skills, with a guest-centric approach.
- Strong problem-solving abilities and attention to detail, with the ability to handle high-pressure situations.
- Proficiency in hotel property management systems (PMS) and front office operations.
- Proficiency in English; additional languages are a plus.
- Ability to work flexible hours, including nights, weekends, and holidays.
About this role
At On's SA location, this full-time Front Office Supervisor role centers on managing daily hotel operations and leading a front office team to deliver consistent guest experiences. You'll oversee registration, room inventory, and service standards while addressing guest concerns, handling VIP check-ins, and coaching staff to perform at their best. The position also involves supporting revenue goals through service promotion and upselling, keeping the team informed about hotel offerings and local attractions, and tracking guest satisfaction metrics to drive continuous improvement.
Success in this role requires proven front office or guest service management experience in hospitality, along with strong leadership capabilities and a genuine guest-centric mindset. You'll need proficiency with hotel property management systems, excellent communication skills, and the ability to stay composed under pressure while managing details. Fluency in English is essential; additional languages are valued. The role demands flexibility to work nights, weekends, and holidays as part of hotel operations.
Hilton emphasizes a workplace culture built on hospitality, integrity, teamwork, and accountability. If you're drawn to a supervisory position where you directly shape both guest experiences and team development within a globally recognized hospitality brand, this could be a strong fit.
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Front Office Supervisor postings in your area, and analyze any offer before you accept it.
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