Night Manager
On
Salary undisclosed
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
Here’s what you’ll do during a typical day:
- Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance
- Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
- Assist across departments: Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods
- Monitor the property: Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly
- Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
- Track and improve performance: Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed
- Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
Qualifications
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Proven background in front office or hotel operations, ideally in a supervisory or managerial role.
- Strong team management skills with the ability to motivate staff and drive service excellence.
- Excellent communication and problem-solving skills; able to handle complaints and challenges professionally.
- Proficient in hotel PMS and familiar with standard operational procedures.
- Calm under pressure and responsive to changing priorities or schedules.
- Fluent in English; additional languages are a plus.
- Flexible to work nights, weekends, and holidays.
About this role
Running night operations at a Hilton property requires someone who can manage the full spectrum of hotel functioning during overnight hours—from front desk and staffing coordination to guest service, safety monitoring, and policy compliance. You'll be the senior presence on property, conducting walkthroughs to assess security and service quality, stepping in across departments as needed, and handling guest issues with both efficiency and warmth. The role also involves tracking performance metrics like guest satisfaction scores and identifying operational improvements.
Success here depends on solid front office or hotel operations experience, ideally with supervisory responsibilities. You'll need strong team management skills to motivate staff, calm professionalism when handling complaints or unexpected challenges, and fluency in hotel property management systems. Equally important is your ability to communicate clearly, stay composed under pressure, and adapt to shifting priorities—all while maintaining the hospitality values Hilton emphasizes: integrity, teamwork, ownership, and a genuine passion for guest experience.
This is a full-time, in-office position in Kuching, Sarawak, with the flexibility to work nights, weekends, and holidays as the role demands. If you have hotel operations background and thrive in a fast-paced overnight environment where you're both a hands-on operator and a team leader, this could be a strong fit.
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Night Manager postings in Kuching Sarawak, and analyze any offer before you accept it.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.