Guest Relation Team Leader
On
Salary undisclosed
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Description
Here’s what you’ll do during a typical day:
- Oversee daily front office operations: Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
- Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
- Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
- Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
- Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
- Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check-in and check-out experience
- Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Proven experience in a front office or guest service management role within the hospitality industry.
- Strong leadership and team management skills, with the ability to inspire and motivate staff.
- Excellent communication and interpersonal skills, with a guest-centric approach.
- Strong problem-solving abilities and attention to detail, with the ability to handle high-pressure situations.
- Proficiency in hotel property management systems (PMS) and front office operations.
- Proficiency in English; additional languages are a plus.
- Ability to work flexible hours, including nights, weekends, and holidays.
About this role
On's Guest Relation Team Leader role centers on managing front office operations at their Bengaluru property, where you'll balance day-to-day guest service delivery with team leadership and revenue support. Your responsibilities span overseeing registration and room inventory, addressing guest concerns in real time, curating elevated experiences for VIP arrivals, and coaching front office staff to maintain service standards. You'll also work to identify upselling opportunities and keep the team informed about hotel offerings and local attractions.
This position calls for someone with proven front office or guest service management experience in hospitality, strong leadership instincts, and comfort with hotel property management systems. You'll need excellent communication skills, composure under pressure, and the ability to problem-solve on the fly while maintaining attention to detail. Flexibility with scheduling—including nights, weekends, and holidays—is essential. English proficiency is required; additional languages are valued.
The role suits someone who thrives in a fast-paced service environment and finds energy in both guest interactions and team development. You'll be working in-office full-time in Bengaluru, joining a company that emphasizes hospitality values, integrity, and accountability across its operations.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Guest Relation Team Leader postings in Bengaluru Karnataka, and analyze any offer before you accept it.
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