Front Office Intern
On
Salary undisclosed
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Description
Here's what you'll do during a typical day:
- Support daily Front Office operations, including guest check-in/check-out and welcoming guests.
- Handle guest requests, enquiries and telephone calls professionally and efficiently.
- Monitor daily arrivals, VIPs, events, occupancy, room rates and reservations.
- Assist with groups, crew and VIP arrivals, coordinating with relevant departments.
- Work closely with Housekeeping, Concierge and other teams to ensure smooth hotel operations.
- Promote Hilton Honors and the hotel’s Food & Beverage outlets.
- Ensure accurate billing, documentation and administrative follow-up.
- Use hotel systems and equipment in line with established procedures.
- Participate in night shifts and support night audit when required.
- Maintain strong knowledge of hotel products, rooms, rates, facilities and promotions.
- Consistently deliver Hilton hospitality standards and a high level of guest satisfaction.
- Support other departments when needed and contribute to a positive team environment.
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Previous experience in a hotel or hospitality environment is an advantage.
Strong team spirit and a genuine enjoyment of working as part of a team.
Positive attitude and excellent interpersonal skills.
Strong written communication skills and confidence in handling telephone calls.
Commitment to delivering a high level of guest satisfaction.
Strong attention to detail, accuracy, and excellent organizational skills.
Versatile, adaptable, and flexible.
Fluent written, spoken, and reading French (C2 level).
English proficiency at B2/C1 level.
A third language is highly recommended.
About this role
On is seeking a Front Office Intern to support daily hotel operations at its Geneva property. You'll be the first point of contact for guests, handling check-ins and check-outs, fielding inquiries and calls, and coordinating with housekeeping, concierge and other departments to ensure smooth service. The role includes monitoring reservations and occupancy, assisting with group and VIP arrivals, managing billing and documentation, and promoting the hotel's offerings—all while maintaining the hospitality standards Hilton is known for. You'll also participate in night shifts and night audit support as needed.
This position suits someone with strong interpersonal skills, attention to detail, and genuine enthusiasm for hospitality. You should be fluent in French at C2 level and proficient in English (B2/C1), with a third language as an advantage. Prior hotel or hospitality experience is helpful but not required. The role demands flexibility, adaptability, and a collaborative mindset—you'll be working closely with multiple teams and supporting other departments when needed. Success here means consistently delivering guest satisfaction while maintaining accuracy in administrative tasks and hotel systems.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Front Office Intern postings in Geneva, and analyze any offer before you accept it.
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