IT Manager
On
Salary undisclosed
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Description
Here's what you'll do during a typical day:
- Execute IT strategy and implementation: Support the design and execution of IT initiatives across multiple properties, ensuring alignment with area, cluster, and corporate objectives in collaboration with the Area Director of Technology Services
- Enhance system performance and security: Monitor, diagnose, and adjust performance on LAN and network servers while managing upgrades, directory structures, and preventive maintenance to optimize security, compliance, and system reliability
- Resolve technical challenges: Identify and implement solutions to user concerns related to personal computing, software applications, and network connectivity, providing training and support to ensure a seamless technology experience.
- Ensure compliance with IT standards: Oversee the implementation, maintenance, and upgrades of IT infrastructure, ensuring compliance with Hilton Technology Network (HTN) standards and certification requirements, including managing shared technology resources and backup procedures
- Lead technology projects: Assist with the execution of major system implementations, including workstation and server refreshes, Wi-Fi, PBX, and point-of-sale installations, ensuring projects are completed on time, within budget, and with minimal operational disruption
- Support hotel operations: Work closely with property management to ensure smooth IT operations, maintain critical site systems, and troubleshoot issues efficiently to minimize downtime.
- Inspire and develop the team: Supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Benefits
- professional development
About this role
On's IT Manager role centers on managing technology infrastructure and operations across multiple hotel properties in Mexico, with responsibility for both systems and people. You'll balance strategic IT initiatives—such as network upgrades, server management, and major system implementations like POS and Wi-Fi installations—with day-to-day troubleshooting and user support. The position requires ensuring compliance with Hilton Technology Network standards while working closely with property management to minimize operational disruption and keep critical systems running smoothly.
Leading a team is integral to the role. You'll supervise IT staff, conduct performance reviews, provide coaching and development opportunities, and foster engagement within your group. This combines hands-on technical work with people management, so you need both strong infrastructure and networking knowledge and the ability to build and retain capable team members.
The ideal candidate brings experience managing IT operations in a multi-property or complex environment, solid understanding of LAN/server administration and network security, and a track record of executing technology projects on time and within scope. You should be comfortable with both strategic planning and tactical problem-solving, and genuinely invested in supporting operations and developing others.
Typical pay for this role
$60,000
Typical range: $40,000 to $120,000
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable IT Manager postings in your area, and analyze any offer before you accept it.
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