Room Service Order Taker
On
Salary undisclosed
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Description
What are we looking for?
A Room Service Order Taker serving Hilton brands is always working on behalf of our Guests and alongside other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous experience in Food & Beverage service, guest service, or a similar role preferred.
Excellent telephone etiquette and communication skills.
Strong customer service orientation with a passion for hospitality.
Positive attitude and professional demeanor.
Good organizational and multitasking skills.
Attention to detail and accuracy when processing orders.
Ability to work effectively under pressure in a fast-paced environment.
Good computer literacy and ability to use POS systems.
Ability to work both independently and as part of a team.
Flexible approach to work, including shifts, weekends, and public holidays.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience within the hospitality industry.
About this role
On is hiring a Room Service Order Taker to handle incoming guest requests for Hilton brand properties. You'll be the voice taking orders over the phone, entering them into POS systems, and coordinating with kitchen and delivery teams to ensure guests receive accurate orders promptly. The role demands strong phone presence, attention to detail, and the ability to stay organized when multiple calls and orders come in at once.
Prior experience in food and beverage service or guest-facing hospitality roles is preferred, though the core requirements are solid communication skills, genuine customer service instincts, and comfort working a POS system. You'll need to stay calm under pressure, manage competing priorities, and maintain professionalism throughout your shift. The position is full-time and in-office at the MU location, with flexibility required for shifts, weekends, and public holidays.
This role suits someone who enjoys direct guest interaction, takes pride in accuracy, and thrives in a structured but dynamic hospitality environment.
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Room Service Order Taker postings in your area, and analyze any offer before you accept it.
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