Stewards Supervisor
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Direct and assist Stewards in order to make clean up more efficient. Ensure water temperature, and chemical levels are appropriate for cleaning and documented. Assist with Banquet plate-ups. Assist cooks and kitchen staff with various tasks as needed. Provide cooks with needed items. Support banquet and buffet by transporting and ensuring adequate stock. Return cleaned items to proper locations. Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
Leading stewards operations at The Ritz-Carlton's Cancun property means overseeing the efficiency and standards of the back-of-house cleaning and dishwashing team. You'll supervise stewards while also working hands-on—managing water temperature and chemical levels for sanitation, operating dishwashing and pot-scrubbing equipment, supporting banquet plate-ups and buffet logistics, and assisting kitchen staff as needed. The role requires you to maintain the property's high cleanliness standards while ensuring all safety and documentation protocols are followed.
The supervisory component involves hiring, training, scheduling, and evaluating your team, as well as coaching and disciplining staff to maintain performance and morale. You'll report directly to management on safety concerns, accidents, and operational issues. This is a physically demanding position—you'll be on your feet for extended periods, lifting up to 50 pounds regularly, and navigating the fast-paced kitchen environment.
The ideal candidate has at least two years of related stewarding or kitchen support experience and one year in a supervisory role. A high school diploma or equivalent is preferred. You should be comfortable with both the tactical details of cleaning operations and the interpersonal demands of leading a team in a luxury hospitality setting.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Stewards Supervisor postings in Cancun QROO, and analyze any offer before you accept it.
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