Senior Product Manager, Switchboard
Gitlab
AED 139,200 - AED 235,200 / year
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Description
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As a Senior Product Manager for Switchboard, you'll shape how customers manage their GitLab Dedicated infrastructure and how our engineering teams operate a growing fleet of customer instances. Switchboard is the control plane for Dedicated: it helps internal teams scale upgrades and maintenance, while giving customers a place to configure their infrastructure, understand the health of their environment, and receive critical updates.
You'll own the product vision and roadmap, balancing technical and operational needs with a clear, useful customer experience. Dedicated is GitLab's fastest-growing deployment option, and your work will help the business support more customers efficiently. You'll have the autonomy to identify the most important problems and decide where Switchboard should go next, with support from your manager and engineering partners.
What you’ll do
- Set the vision and roadmap for Switchboard, connecting customer needs and internal operational challenges to priorities for the engineering team.
- Work with engineering and site reliability engineering teams to improve the tools used to operate Dedicated instances, including upgrades and maintenance.
- Improve the customer-facing console so customers can manage infrastructure settings, configure private networking and authentication, and understand their instance's health.
- Talk directly with customers to understand their needs, explain product decisions, and use their feedback to shape the roadmap.
- Bring a strong user experience perspective to product decisions. Work hands-on with engineering to develop and refine workflows, including when a dedicated design partner isn't available.
- Explore opportunities to improve the tooling and experience for customers migrating from self-managed GitLab to Dedicated, how we help manage incidents, and to extend Switchboard to support GitLab.com as its architecture evolves.
What you’ll bring
- Experience owning a product vision and roadmap and working with engineering to deliver improvements for users.
- Technical understanding that helps you discuss infrastructure and operational tradeoffs with engineers and translate them into clear product decisions.
- A strong focus on user experience, with experience making complex technical workflows easier to understand and use.
- Clear communication and the ability and interest to work directly with customers. Experience with internal tools is relevant, provided you're comfortable taking on customer-facing product work.
- The ability to work independently, make sense of an evolving problem space, and prioritize across customer experience, operational efficiency, and business needs.
- You may also bring experience with control planes, cloud management consoles, infrastructure products, internal operational tools, customer migrations, or incident management, but these aren't required.
About the team
We work across product management, engineering, and site reliability engineering to solve technical, operational, and user experience problems.
At GitLab, our mission is simple: to enable everyone to contribute to and co-create the software that powers our world.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
How GitLab Supports Full-Time Employees
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
Benefits
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
About this role
Switchboard is GitLab's control plane for Dedicated infrastructure—the fastest-growing deployment option—and this Senior Product Manager role owns its product vision and roadmap. You'll shape both the internal operational tools that help GitLab's teams manage a growing fleet of customer instances, and the customer-facing console where organizations configure infrastructure, set up networking and authentication, and monitor instance health. The role sits at the intersection of technical operations and user experience, requiring you to translate infrastructure tradeoffs into clear product decisions while keeping complex workflows accessible to customers.
Your day-to-day work involves setting priorities with engineering and site reliability teams, talking directly with customers to understand their needs, and hands-on collaboration on workflows and design when needed. You'll also explore adjacent opportunities: improving the migration experience from self-managed GitLab to Dedicated, enhancing incident management tooling, and extending Switchboard as GitLab.com's architecture evolves. This is genuinely independent work—you'll identify the most important problems and decide where to focus next, with support from your manager and engineering partners.
The role calls for someone with product ownership experience and a technical foundation strong enough to discuss infrastructure decisions with engineers. You need a genuine focus on user experience and the ability to work directly with customers. Prior experience with internal tools, control planes, cloud management consoles, or customer migrations is relevant but not required; what matters more is comfort moving between technical and customer-facing product work, and the judgment to balance customer needs, operational efficiency, and business priorities.
How this employer is doing
average
- News: Recently Raised Funding
Pay for this role
$139,200 to $235,200 per year
That is the employer's posted range, and where you land in it is usually decided in one conversation. Before that conversation, run the numbers: analyze an offer for this role.
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