Office Operations Assistant
Ascension
Salary undisclosed
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Description
- Greet and manage patient check-in/out, verifying demographic and insurance information, and obtaining necessary documentation.
- Process insurance authorizations/precertification and handle medical record release requests.
- Schedule patient appointments and manage daily charge entry, review, and submission for services.
- Collect co-payments, reconcile daily financial reports, and prepare deposits.
- Provide essential administrative and clerical support within the medical office setting.
Qualifications
Licensure / Certification / Registration- Required Credential(s):
- None Required.
- High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. *Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.
Equal employment opportunity employer
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
Fraud prevention notice
Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process, our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.
E-Verify statement
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About this role
Ascension's Jacksonville office is seeking an Office Operations Assistant to serve as the front-line administrative hub for a medical office. You'll handle the full patient intake and checkout experience—verifying demographics, managing insurance information, and collecting necessary documentation. Beyond the front desk, the role encompasses insurance authorization and precertification processing, scheduling appointments, managing medical record requests, and overseeing the financial side of daily operations, including charge entry, co-payment collection, and deposit reconciliation.
This position suits someone with strong organizational skills and attention to detail who can manage multiple administrative tasks in a healthcare environment. A high school diploma or equivalent is the baseline requirement; if you have a year of related office or medical administrative experience, that can substitute for formal education. You'll work full-time in-office in Jacksonville, joining a large nonprofit Catholic health system known for supporting its workforce and fostering an inclusive workplace culture.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Office Operations Assistant postings in Jacksonville, and analyze any offer before you accept it.
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