Pharmacy Technician Refill Calls
Shields Health Solutions
Salary undisclosed
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Description
Join our Shields team today!
Shields Health Solutions is redefining patient care through specialty pharmacy. We’re hiring a Pharmacy Refill Technician to support the pharmacy team by ensuring accurate, timely filling and delivery of specialty medications. This role includes assisting patients through the refill process, handling both outbound and inbound calls, and helping maintain efficient pharmacy operations.
What You’ll Do:
- Provide compassionate, knowledgeable assistance to patients, providers, and staff.
- Make outbound refill calls and process requests promptly.
- Answer and triage incoming pharmacy calls.
- Clarify prescription orders with pharmacists or clinicians.
- Coordinate medication refills and complete accurate data entry.
- Assist with claim adjudication and troubleshoot rejected claims.
What You’ll Get:
- Medical, dental, and vision insurance starting day one
- 401(k) with match, 4 weeks PTO, 10 paid holidays
- Paid parental leave, short-term disability, and professional development
- Access to employee resource groups and wellness programs
What You Need:
- State-registered (Mississippi) Pharmacy Technician; CPhT preferred
- 2+ years of experience as a pharmacy technician; High School Diploma or GED
- Strong communication, organization, and tech skills
- Empathy, integrity, and a team-first mindset
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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Benefits
- health insurance
- vision insurance
- 401(k)
- paid time off
- parental leave
- professional development
About this role
Shields Health Solutions is looking for a pharmacy technician to handle the refill pipeline in their specialty pharmacy operation. Working remotely, you'll manage both outbound calls to patients requesting refills and inbound inquiries, working with pharmacists and clinicians to clarify orders, process requests accurately, and troubleshoot claim issues. The role demands strong organizational and communication skills, comfort with data entry and web-based systems, and genuine empathy when supporting patients through the medication refill process.
You'll need a current Mississippi pharmacy technician license (CPhT certification preferred) and at least two years of prior pharmacy technician experience. Solid proficiency with Microsoft Office and the ability to navigate various platforms will be tested during the hiring process. This is a full-time remote position with comprehensive benefits including medical, dental, and vision coverage from day one, a 401(k) match, four weeks of PTO, ten paid holidays, paid parental leave, and access to professional development and wellness programs.
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Pharmacy Technician Refill Calls postings in your area, and analyze any offer before you accept it.
The path into this work
We map every route into pharmacy technician work: what to learn, what each certificate costs, and how long each step takes. See the Pharmacy Technician career path.
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