Senior Manager - Infrastructure Governance & Asset Lifecycle Management

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, Supply Chain, or a related discipline. Equivalent relevant experience may be considered.

• 10+ years of experience in infrastructure governance, IT asset management, technology controls, configuration management, lifecycle management, inventory governance, or related disciplines.

• 5+ years leading cross-functional governance, compliance, service-management, transition, transformation, or operational-control initiatives within global organizations.

• Demonstrated experience with inventory governance, data-quality management, asset ownership frameworks, lifecycle reporting, technology-risk visibility, governance metrics, executive dashboards, exception management, and cross-functional coordination.

• Strong stakeholder management skills with the ability to align cross-functional teams, resolve governance gaps, and support executive decision-making.

• Excellent executive communication, facilitation, analytical, reporting, and documentation skills.

• Proven ability to deliver results through matrix leadership rather than direct organizational authority.

Preferred Qualifications

• Experience supporting TSA programs, divestitures, carve-outs, mergers and acquisitions, service transitions, or asset-transfer governance.

• Working knowledge of software licensing governance, ITAM/SAM practices, subscription management, and compliance-support processes.

• Experience with ServiceNow, Flexera, Snow, CMDB platforms, discovery technologies, Power BI, and enterprise reporting solutions.

• ITIL 4 Foundation certification.

• Credentials such as IAITAM CSAM/CITAM/CHAMP, ServiceNow CIS-HAM/CIS-SAM, PMP, PRINCE2, or equivalent.

• Knowledge of ISO/IEC 19770 or similar asset-management and governance standards.

How This Role Partners

This role provides governance, visibility, reporting, coordination, and escalation support across Infrastructure. Operational ownership remains within the accountable functions:

• Enterprise ITAM/SAM: Owns enterprise policies, standards, platforms, audits, and enterprise-wide asset-management programs.

• Infrastructure Service Owners: Own operational asset records, technical accuracy, lifecycle execution, refresh planning, usage validation, and operational risk acceptance.

• Procurement: Owns sourcing strategy, supplier relationships, commercial negotiations, and purchasing activities.

• Legal: Owns legal interpretation, contract review, liability assessment, and legal negotiations.

• Finance and Budget Owners: Own funding decisions, forecasts, accounting treatment, and financial approvals.

• Transition and Program Teams: Own program delivery, migrations, cutovers, Day 1 readiness, hypercare activities, and transition execution.

Qualifications

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, Supply Chain, or a related discipline. Equivalent relevant experience may be considered.

• 10+ years of experience in infrastructure governance, IT asset management, technology controls, configuration management, lifecycle management, inventory governance, or related disciplines.

• 5+ years leading cross-functional governance, compliance, service-management, transition, transformation, or operational-control initiatives within global organizations.

• Demonstrated experience with inventory governance, data-quality management, asset ownership frameworks, lifecycle reporting, technology-risk visibility, governance metrics, executive dashboards, exception management, and cross-functional coordination.

• Strong stakeholder management skills with the ability to align cross-functional teams, resolve governance gaps, and support executive decision-making.

• Excellent executive communication, facilitation, analytical, reporting, and documentation skills.

• Proven ability to deliver results through matrix leadership rather than direct organizational authority.

Preferred Qualifications

• Experience supporting TSA programs, divestitures, carve-outs, mergers and acquisitions, service transitions, or asset-transfer governance.

• Working knowledge of software licensing governance, ITAM/SAM practices, subscription management, and compliance-support processes.

• Experience with ServiceNow, Flexera, Snow, CMDB platforms, discovery technologies, Power BI, and enterprise reporting solutions.

• ITIL 4 Foundation certification.

• Credentials such as IAITAM CSAM/CITAM/CHAMP, ServiceNow CIS-HAM/CIS-SAM, PMP, PRINCE2, or equivalent.

• Knowledge of ISO/IEC 19770 or similar asset-management and governance standards.

How This Role Partners

This role provides governance, visibility, reporting, coordination, and escalation support across Infrastructure. Operational ownership remains within the accountable functions:

• Enterprise ITAM/SAM: Owns enterprise policies, standards, platforms, audits, and enterprise-wide asset-management programs.

• Infrastructure Service Owners: Own operational asset records, technical accuracy, lifecycle execution, refresh planning, usage validation, and operational risk acceptance.

• Procurement: Owns sourcing strategy, supplier relationships, commercial negotiations, and purchasing activities.

• Legal: Owns legal interpretation, contract review, liability assessment, and legal negotiations.

• Finance and Budget Owners: Own funding decisions, forecasts, accounting treatment, and financial approvals.

• Transition and Program Teams: Own program delivery, migrations, cutovers, Day 1 readiness, hypercare activities, and transition execution.

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.