Transportation Customer Service Representative
Uber Freight
Salary undisclosed
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Description
About the Role
The Customer Support Specialist plays a vital role within our Operations team. This position is responsible for ensuring timely delivery of customer shipments, maintaining daily communication, and building strong relationships with both customers and carriers.
What the Candidate Will Do
- Use Transportation Management System to process shipment entries and actively lead timely performance/automation objectives
- Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.
- Exceed customer on-time pick-up and delivery expectations
- Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
- Utilize external websites and other tools of communication to set shipment appointments
- Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.
- Set up new Receivers, vendors, and supplier’s locations
- Work directly with Logistics Teams to assist with shipment issues or problem-solving
- Additional Responsibilities Regarding Customer and Carrier Relationships
- Correspond with customer and carrier regarding detention and other accessorial information
- Set up new customer and vendor users on the Transportation Management System
- Acquire solid understanding of customer business practices and workflow
Basic Qualifications
- High school diploma or GED equivalent
- 0-1 years of customer service experience
- Experience managing inbound/outbound freight via WMS
- Strong Microsoft Excel skills, including precise data entry and reporting
- Ability to assist with physical floor checks and freight labeling as needed
Benefits & Compensation for U.S. Employees
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
About Uber Freight
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Benefits
- 401(k)
- stock options
- parental leave
- life insurance
About this role
Working in Uber Freight's Charlotte operations, you'd manage the day-to-day coordination of freight shipments through their Transportation Management System, ensuring pickups and deliveries stay on schedule. The role centers on communication—you'd field inquiries from customers and carriers, troubleshoot delays or service issues, set up shipment appointments, and maintain accurate load status updates. You'd also handle some administrative setup work, like registering new customer and vendor accounts in the system, and collaborate with the logistics team to resolve problems as they arise.
This position suits someone with strong attention to detail and proficiency in Excel, who can handle multiple priorities and stay professional under pressure, especially when managing difficult situations. While formal customer service experience isn't required—the role accepts candidates with minimal background—you should be comfortable with both systems work and occasional hands-on tasks like floor checks and freight labeling. A high school diploma and experience with freight management through a warehouse system are the baseline qualifications.
Uber Freight offers standard benefits for full-time employees working over 30 hours weekly, including health coverage, dental and vision, 401k matching, and disability insurance, plus potential performance bonuses and equity participation depending on the role.
How this employer is doing
solid
- Expanding
In the news
Uber Freight expands 4PL operations in Europe, Transport Topics
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Transportation Customer Service Representative postings in Charlotte NC 28208, and analyze any offer before you accept it.
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