Manager, Customer Education & Certification
Corelight
$129,000 - $161,000 / year
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
Be part of the team that defends the networks the world depends on
Corelight defends the world’s most sensitive networks—from global commerce to national defense—quietly, relentlessly, and with resolve. As cyber threats grow faster and smarter, we serve as the trusted force behind network resilience, putting elite defense within reach.
By transforming digital footprints from physical, virtual, and cloud networks into actionable insights, we empower defenders to illuminate blind spots and stay ahead of an evolving threat landscape. Built on open-source innovations and fueled by industry leading agentic AI technology, Corelight helps teams to detect advanced threats and close cases with unprecedented clarity and precision.
About the Role
Corelight is looking for a strategic, hands-on Manager, Customer Education & Certification to lead the transformation of how our customers learn, develop technical expertise, and realize value from our technology. You'll lead a team responsible for evolving our existing training offerings into a modern, scalable customer education program that customers actively seek out. From developing engaging technical learning experiences and building recognized certification pathways to driving training adoption and revenue, you'll help security professionals build meaningful skills while strengthening customer engagement and long-term success.
This is a player-coach opportunity for someone who can set the vision, develop and lead a high-performing team, and personally contribute to the development and delivery of technical training and certification programs.
What You'll Do
- Lead the transformation of Corelight's customer education program, evaluating existing training offerings, identifying gaps, and building a scalable strategy that accelerates customer onboarding, technical proficiency, product adoption, and long-term value.
- Manage, coach, and develop the customer education team, establishing clear priorities, performance expectations, and accountability while remaining actively involved in training delivery, content development, and certification initiatives.
- Design and launch technical certification programs, developing tiered, role-based learning pathways, competency frameworks, practical assessments, and digital credentials that validate real-world skills and establish Corelight certifications as valuable professional achievements.
- Develop and deliver engaging technical education, personally contributing to self-paced courses, modular learning paths, instructor-led training, interactive labs, and practical exercises tailored to security engineers, administrators, threat hunters, and SOC analysts.
- Modernize learning through AI and automation, leveraging emerging technologies to accelerate content creation, personalize learning experiences, improve accessibility, and scale education globally.
- Drive cross-functional adoption of customer education, partnering with Customer Success, Marketing, Sales, and Product to increase awareness, engagement, and adoption of Corelight's education and certification offerings.
- Expand the commercial impact of education, improving utilization of purchased training services, identifying new revenue opportunities, and integrating education throughout the customer journey to support adoption, retention, and growth.
- Measure and continuously improve program effectiveness, establishing meaningful metrics across enrollment, completion, demonstrated proficiency, certification attainment, customer satisfaction, training utilization, and revenue.
What You'll Bring
- Bachelor's degree or equivalent practical experience, with 7+ years of experience in customer education, technical training, instructional design, or related functions within B2B SaaS, enterprise technology, or cybersecurity.
- Experience leading and developing technical education or training teams, with a demonstrated ability to balance people management, strategic program ownership, and hands-on execution.
- Proven experience building, transforming, or scaling technical customer education programs, with measurable results in learner engagement, customer adoption, or business impact.
- Strong hands-on instructional design and content development experience, including technical curricula, self-paced learning, interactive labs, practical assessments, and instructor-led training.
- Experience developing technical certification programs, including role-based learning pathways, competency frameworks, skills assessments, and digital credentials.
- Proficiency with learning management systems, digital credentialing platforms, and modern learning technologies, including practical experience applying AI and automation to education development or delivery.
- Strong technical fluency, with the ability to understand complex technologies and translate them into accessible, engaging learning experiences. Experience in cybersecurity, networking, cloud infrastructure, or SOC workflows is strongly preferred.
- Commercial acumen, strong cross-functional influence, and demonstrated ownership of programs that connect customer education to product adoption, training utilization, revenue, or retention.
Notice of Pay Transparency:
The compensation for this position may vary depending on factors such as your location, skills and experience. Depending on the nature and seniority of the role, a percentage of compensation may come in the form of a commission-based or discretionary bonus. Equity and additional benefits will also be awarded.
Why Join Us?
Fueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is one of the fastest growing network detection and response platforms in the industry. Our passionate team thrives in a collaborative, inclusive, and geographically distributed culture. We embrace diverse perspectives, neurodiversity, curiosity and low ego results - fostering an environment where every innovator can solve the toughest challenges in cybersecurity and contribute their best work.
We are looking forward to meeting you. Check us out at www.corelight.com
Benefits
- stock options
- bonus
About this role
Corelight is seeking a hands-on manager to build and lead a customer education function from the ground up. You'll own the strategy and execution of technical training and certification programs designed to help security professionals master the platform while driving adoption and retention. This role combines people leadership—building and coaching a team—with direct involvement in instructional design, content development, and program delivery across self-paced courses, labs, instructor-led training, and role-based certification pathways.
The ideal candidate brings 7+ years of experience building or scaling technical education programs in B2B SaaS or enterprise technology, with proven success in instructional design, learning management systems, and ideally cybersecurity or SOC contexts. You'll need strong hands-on skills in curriculum development and certification design, commercial instincts to connect education to adoption and revenue, and the ability to influence cross-functionally across Customer Success, Sales, Marketing, and Product. Technical fluency is essential—you should understand complex technologies deeply enough to translate them into accessible learning experiences and evaluate where AI and automation can enhance delivery.
This is an in-office, full-time role based in the US, with compensation between $129,000 and $161,000, plus potential commission or bonus and equity. The position suits someone who thrives balancing strategic vision with tactical execution and enjoys both team leadership and hands-on program work.
How this employer is doing
solid
- H1B: Sponsors Visas
- Leadership Change
- Expanding
- Sponsors Visas
Pay for this role
$129,000 to $161,000 per year
That is the employer's posted range, and where you land in it is usually decided in one conversation. Before that conversation, run the numbers: analyze an offer for this role.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.