Customer Care Consultant - Evenings - Remote 25 hours
ELEMIS
Salary undisclosed
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Description
Days: Monday to Friday. Some additional Saturday shifts might be available if you are interested.
Times: Shift times are from 6pm-11pm Monday - Friday
Key Responsibilities
- Answer all calls, live chat and emails within the agreed timescales.
- Ensure all calls, live chats, emails and bookings are made accurately.
- Ensure that any orders, bookings, enquiries and complaints are turned around within 24-48 hours striving towards a first-time resolution.
- Make outgoing calls when requested to customers including spa booking confirmations.
- Contact courier companies with delivery queries on behalf of the customer when required processing the necessary paperwork if needed i.e Claim Forms.
- Perform online and offline lifestyle consultations according to customer requirements.
- Make effective product and treatment recommendations to encourage clients to purchase appropriate products and make appropriate bookings.
- Educate oneself with updated product information, details of promotions and offers and actively participate in coaching and training sessions.
- Upsell and cross sell to the advantage of the company and the client.
- Follow our policy/procedures accurately and deal with all enquiries in a satisfactory manner and escalate where necessary.
- Actively record internal notes on all systems.
- Action, log and record product reactions following company procedures.
- Ensure that all GDPR and Data protection is followed.
Skills, Knowledge and Expertise
- GCSEs in Maths and English grades A-C or equivalent
- Contact/call centre experience preferred
- Fluent in English language, additional languages are a bonus
- Good customer service skills in a similar role an advantage
- Retail/Sales experience an advantage
- Good administrational skills
- General computer literacy and knowledge of office equipment
- Good numerical skills
Benefits
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
- Generous Holiday Allowance, increasing with length of service
- Company Pension Scheme
- Bonus Scheme
- Healthcare Cash Plan (with Dental)
- Private Medical Insurance
- Employee Assistance Programme for all Associates and their families
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
- Much, much more!
Benefits
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more) Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more Generous Holiday Allowance, increasing with length of service Company Pension Scheme Bonus Scheme Healthcare Cash Plan (with Dental) Private Medical Insurance Employee Assistance Programme for all Associates and their families Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards Much, much more! *Some benefit eligibility is based on length of service or contract type
About this role
ELEMIS, Britain's leading skincare brand, is seeking a Customer Care Consultant to handle customer interactions across phone, email, and live chat during evening hours. Working 25 hours per week (6pm–11pm Monday to Friday, with optional Saturday shifts available), you'll be the voice of the brand, managing everything from helping customers select skincare routines and book spa treatments to processing orders and resolving complaints. The role demands accuracy, empathy, and problem-solving skills—you'll aim to resolve most issues on first contact within 24–48 hours while maintaining the premium service standards ELEMIS customers expect.
Success in this position requires strong communication abilities, genuine interest in skincare and customer care, and experience in a customer-facing or contact centre environment. You'll need GCSEs in Maths and English (grades A–C or equivalent), fluency in English, and solid administrative and computer skills. Retail or sales background is advantageous, as is any additional language ability. Beyond answering enquiries, you'll act as a brand ambassador—making product recommendations, conducting lifestyle consultations, and identifying upsell opportunities—all while maintaining GDPR compliance and accurate record-keeping.
The package includes generous staff discounts on ELEMIS and L'Occitane Group products, enhanced maternity and paternity policies, private medical insurance, a company pension, and a bonus scheme. This role suits someone seeking flexible, part-time evening work who is genuinely passionate about skincare and enjoys building customer relationships within a supportive team environment.
How this employer is doing
average
- Leadership Change
In the news
Lempriere Wells Appoints ELEMIS Co-Founder Sean Harrington as Partner, FinancialContent
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Customer Care Consultant - Evenings - Remote 25 hours postings in your area, and analyze any offer before you accept it.
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