Solutions Architect - Grocery & Retail Services
DoorDash USA
$136,000 - $200,000 / year
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Description
About the team
The Grocery & Retail Services team is DoorDash’s hyper-growth business dedicated to revolutionizing our Merchant partners’ digital experiences. We do that by helping them build custom apps and websites that offer best in class performance.
Put simply, we are building an enterprise SaaS business from the ground up, and looking for top technical talent to help us drive exponential growth and scale this bet.
About the role
We are hiring a Solutions Architect to join our New Verticals team to play a critical role in driving growth across our various products and services. You will be the first Solutions Architect hired onto this team - which means, you will have a big hand in building the playbook, determining success and setting the ground work for us to scale.
Your key priority will be utilizing your growth sense and technical expertise (commerce experience strongly preferred) to guide merchants on how DoorDash enterprise SaaS products can fit into their business, team and tech infrastructure. You’ll do this by becoming an expert in both our product suite as well as enterprise grocery/retail tech stacks, processes, and common pain points. You will help merchants understand how their key infrastructure can connect to our home-grown offerings. You will play a mix of a role as both a consultant and key contributor to the sales process. Your main cross-functional stakeholders will span external Merchants and internal teams like product, engineering, sales and strategy & operations. You will report to a Senior Director within New Verticals and be an individual contributor.
Join to help us:
- Scale a business that is a pivotal strategic bet for the company - today we feel like a ‘start up’ with the backing / support of a mature company
- Help merchants customize and optimize their first-party digital shopping experience
- Work on high-visibility initiatives alongside cross-functional leaders in product, engineering, and strategy
- Leverage a data-driven approach to guide optimizing both your time and merchant resources
You’re excited about this opportunity because you will…
- Leverage your technical expertise, ideally in e-commerce, to consult & win new business, while also investing in growing the businesses we partner with today
- Build trust and collaborate with merchants and help guide them through complex decisions to re-envision their tech stack to drive greater same store sales growth through their own channels
- Strategize, build & own short & long term outcomes that support and scale our Retail & Grocery Services business. You will partner on building our technical infrastructure by creating roadmaps, identifying growth vectors and scaling the products you build.
- Operate at the lowest level of detail to ensure successful execution. You’ll understand the products inside and out and be able to anticipate and address potential challenges as we scale.
We’re excited about you because…
- You have 6-10+ years of professional experience in solutions architecture (e-commerce experience strongly preferred), sales engineering, growth, product, product ops, strategy/biz ops, or technical GTM roles
- You’re a strong communicator with high EQ. You can easily articulate complex technical details into business requirements and goals to help internal & external audiences quickly understand the “so what”.
- You have an extreme sense of ownership. You take full responsibility and have a deep sense of pride for your scope of work. You show up with solutions to ambiguous problems with a tactical execution plan. You’re a builder. You thrive on building from the ground up. You excel at creating structure and process in chaos, with minimal oversight.
- You’re a systems thinker. You’ve used a variety of software tools and are ready to dive into learning how to leverage new ones.
- You move fast. You prefer to achieve results today rather than waiting for tomorrow.
- You can toggle between strategic and tactical displaying the ability to through complex problems with a long-term vision, but can just as easily get into the weeds to execute
We expect this position to be filled by 10-21-2026
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See below for paid time off details:
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .
Benefits
- health insurance
- 401(k)
- paid time off
- stock options
- parental leave
- life insurance
- sick leave
About this role
DoorDash's Grocery & Retail Services team is building an enterprise SaaS business aimed at helping merchants create custom digital shopping experiences, and they're looking for the first Solutions Architect to help establish how this new vertical scales. You'd be hired into a team that still feels like a startup despite the company's maturity, working directly with grocery and retail partners to map their business needs onto DoorDash's product suite. This is a ground-floor opportunity to shape the playbook, processes, and success metrics for a business the company views as strategically pivotal.
The role blends consulting, sales engineering, and product strategy. You'll become expert in both DoorDash's offerings and enterprise retail tech stacks, then guide merchants through decisions about integrating those solutions into their infrastructure. You'll work across merchants, product, engineering, sales, and operations teams, operating at both the strategic level—identifying growth vectors and building roadmaps—and the tactical level, sweating details to ensure smooth execution as you scale.
The ideal candidate has 6–10+ years in solutions architecture, sales engineering, growth, product ops, or technical GTM, ideally with e-commerce experience. You're a strong communicator who can translate technical complexity into business value, you thrive building structure from chaos with minimal oversight, and you move fast without sacrificing ownership. The role is based in New York City and in-office, with a salary range of $136,000–$200,000, equity opportunities, and comprehensive benefits including 16 weeks of paid parental leave.
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Pay for this role
$136,000 to $200,000 per year
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