Technical Delivery Engineer

About the Role

The Technical Delivery Engineer (Contractor) installs, tests, and validates Artisight technology in hospitals and other healthcare settings. Working as an extension of the Artisight Technical Delivery team, you'll execute on-site deployments in patient rooms, nursing units, and clinics while keeping disruption to patient care at a minimum.

On-site in Indianapolis, Indiana

What You'll Do

• Complete project-specific training and client onboarding before deployment, then execute work according to project scope, schedules, and methods of procedure (MOPs)
• Receive, inventory, inspect, and stage equipment, flagging anything damaged, missing, or incorrect
• Install All-In-One (AIO) devices, cameras, and accessories, including power, network, display, and peripheral cabling with clean cable management
• Perform rip-and-replace work and decommission legacy equipment
• Test and validate installs: device connectivity, camera and PTZ function, two-way audio, room views, and supported workflows
• Record serial numbers, asset tags, and locations; upload install photos; and complete QA checklists and project trackers
• Escalate technical issues, site readiness concerns, and blockers to Technical Delivery Leads
• Communicate professionally with clinical staff, facilities, IT, and vendors while following all safety, privacy, and infection prevention requirements

What You Have

• Associate degree in IT, Computer Science, Engineering, or a related field, or equivalent hands-on experience
• 2+ years in technical deployments, field services, desktop support, or hardware implementation
• Experience installing and troubleshooting endpoint devices, cameras, peripherals, and network-connected technology
• Comfort following deployment procedures, work instructions, and installation standards
• Strong organization, attention to detail, and customer service skills
• Proficiency with Microsoft Office, Excel-based tracking tools, and collaboration platforms

Nice to have: healthcare or hospital deployment experience, audio/video or telehealth systems, ServiceNow or asset management tools, CompTIA A+ or Network+, and large-scale refresh projects.

Tools and Equipment Requirements

• Contractor must provide and maintain a laptop capable of running project documentation, deployment tracking, reporting, communication, and collaboration applications.
• Contractor must have reliable transportation to travel to assigned hospitals, clinics, staging locations, and project sites.
• Contractor must maintain a mobile phone for project communication and emergency contact purposes.
• Contractor must be able to access email, project documentation, and deployment tracking systems throughout the engagement.

Physical Requirements

• Ability to lift, carry, and transport equipment weighing up to 50 pounds.
• Ability to stand, walk, bend, kneel, and transport equipment throughout healthcare facilities for extended periods.
• Ability to safely use ladders and work at varying heights when required for equipment installation.
• Ability to work onsite for the duration of assigned project engagements.

Employment and Client Access Requirements

• Employment on Artisight deployment projects is contingent upon the contractor’s ability to satisfy all customer and site-specific access requirements.
• Requirements may include background checks, drug screenings, immunization verification, vendor credentialing, security awareness training, confidentiality agreements, badging, infection prevention training, and other healthcare facility onboarding requirements determined by the customer.
  • Requests for medical or religious accommodation related to these requirements will be considered in accordance with applicable law.
• Contractors must maintain compliance with all applicable requirements throughout the engagement.

 

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