Client Services Representative
SWAN Denver
$21 - $25 / hour
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Description
Job Overview
Are you passionate about delivering outstanding customer service? We’re looking for enthusiastic Client Services Representatives to join Swan Plumbing, Heating, and Air Conditioning. You’ll be the friendly voice that helps our clients navigate their needs, ensuring they have a seamless and enjoyable experience.
As a Client Services Representative, you’ll engage with clients promptly and professionally, resolving their inquiries and concerns with a smile. If you thrive in a fast-paced environment and enjoy building lasting relationships, this is the perfect opportunity for you!
Key Responsibilities:
- Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate.
- Able to quickly identify the client’s request or concern, efficiently provide the most effective solution, and de-escalate any concerns.
- Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution
- Proactively gain and maintain a complete understanding of our portfolio of products and services.
- Efficiently enter accurate and detailed records of client interactions and actions taken while multi-tasking client calls, minimizing hold times.
- Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts
Qualifications:
- 1-3 years of Call Center experience preferred
- HVAC & Plumbing Industry experience is a plus
- Ability to talk and type accurately; typing speed of at least 45 wpm
- Dedicated to providing superior client service
- Ability to manage multiple priorities within a fast-paced environment
- Strong judgment skills to make sound business decisions
- Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus
- Bilingual Spanish is a plus
Benefits:
- Health insurance: Comprehensive medical, dental, and vision coverage.
- Retirement plan: 401(k) with company match.
- Paid time off: Generous PTO, holidays, and sick leave.
- Training and development: Ongoing opportunities for professional growth and advancement.
- Company culture: A supportive, inclusive, and dynamic work environment with a focus on teamwork and employee satisfaction.
Work Environment:
Works in a professional office environment using computers, phones, and standard office equipment. Primarily seated with occasional standing and walking. Must be able to communicate effectively with customers and team members and accurately exchange information in person and by phone. Reasonable accommodations may be made to perform essential functions.
#SWNP
About SWAN:
Our team of master plumbing, heating and air conditioning technicians are dedicated to providing professional quality plumbing and HVAC services to residents and families throughout the Denver metro area. Our teams of highly qualified plumbers and technicians are always equipped with stocked work trucks to get the job done and resolve your issues quickly.
We are always hiring friendly people who share our values of character, honor, and integrity.
Benefits
- health insurance
- vision insurance
- 401(k)
- paid time off
- sick leave
About this role
SWAN Denver's Client Services Representative role puts you at the center of a busy plumbing and HVAC operation, handling a high volume of inbound calls while also booking appointments with existing clients. You'll need strong multitasking skills to manage call flows, enter detailed records accurately, and keep hold times minimal—all while applying critical thinking to solve client problems and de-escalate concerns. The position demands someone who can work quickly and confidently in a fast-paced environment, with at least 1–3 years of call center experience and ideally some familiarity with HVAC or plumbing services.
Success in this role hinges on customer service instinct, solid typing speed (45 wpm minimum), and proficiency with Microsoft Office and ideally SERVICE TITAN software. Spanish fluency is a bonus. You'll work in a professional office setting, mostly seated, and be expected to meet productivity standards while maintaining quality interactions. The company offers comprehensive health coverage, a 401(k) match, generous PTO, and a focus on professional development within a team-oriented culture.
This is a full-time, in-office position in Denver paying $21–$25 per hour. It suits someone who enjoys direct client interaction, thrives under pressure, and wants to grow within a stable local service business.
Typical pay for this role
$100,000
Typical range: $60,000 to $100,000
This role's local market on JobMinglr
Pay for this role
$21 to $25 per hour
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