Meetings and Events Client Operations Manager
Ashfield Event Experiences
Salary undisclosed
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
Job Title: Meetings and Events Client Operations Manager
Brand: Emota
Location: USA: Philadelphia or remote US
Reporting to: Director of Meetings and Events
Direct report(s): None
A bit about the role …
You will support the Director of Meetings and Events with process to ensure adherence to client and internal processes and quality of delivery.
We offer a comprehensive benefits package to you including volunteer days, enhanced annual leave with an option to buy/sell, 401k and many other benefits.
What will you be doing …
Project and Operational Support:
-
Updating and maintenance of client standard operating procedures to support the team with quality and understanding of client requirements
-
Support the Director of Events and Project Directors to ensure team's adherence to all client and internal policies, including compliance, financial and auditing
-
Identify any delivery issues and training needs
-
Support with health care practitioners compliance reporting
-
Work with the Operations Manager to review team resourcing needs
-
Open to travel to 1-2 main events per year within the US to stay close to project work, team delivery and better understand client needs
Financial Management:
-
Support the Director of Events and Project Directors with the review of project budgets and final reconciliations and update financial systems to ensure accuracy
-
Support with cost savings reporting, per client processes
-
Assistance in maintaining Procim/Tact Plan and Cvent platforms
-
Assistance in managing invoicing and client deadlines
-
Oversee the financial tracking of all events and conduct regular 'health checks' to ensure positive cash flow through the bi-weekly reports
-
Ensure compliance with company and client invoicing processes and aged debt
-
Play an active role in the maintenance of Procim within the account and how it works alongside client specific requirements
-
Support in HubSpot
Client Operations:
-
Become a subject matter expert on client platforms and processes
-
Support Director of Events in provision of metrics for clients to demonstrate compliance with master service agreement requirements and for business reviews
-
Support the Director of Events with gathering of data for request for proposals
-
Comply with all company and client procedures, including those relating to Health & Safety
Staff Development and Management:
-
Support the onboarding of new hires into the team
-
Support the Director of Events and Project Directors in the identification of training needs for the team and maintain team training records
General:
-
Understand, apply and promote our mission, vision and values
-
To shape and prioritize own workload to meet goals and deadlines
-
Be an ambassador for the agency
-
Work with other departments – e.g., IT, Finance and People Services
-
Apply and share a full knowledge of our range of services
-
To keep up to date with trends in your client industry sector and the meetings and events industry, by reading trade journals and attending relevant forum
-
Autonomous in your daily role
-
Attendance and contribution at team and company meetings
-
To be mindful of environmental sustainability in all aspects of your role and incorporate this mindset in your approach
What do you need to have …
-
Organizer with 6+ years' corporate meetings and events experience
-
Experience managing event budgets from initial budget, through revisions and reconciliation
-
Financial management skills
-
Client liaison skills
-
Motivator and professional team member
-
Positive and authentic
-
A focus on accuracy, detail, consistency and dedicated to customer service
-
Intermediate level Excel (can maintain complex spreadsheets)
A bit about us ….
Emota is an award-winning global events agency that creates and delivers engaging, impactful experiences.
Part of Inizio Engage XD, we are an unusually shaped communications group that creates experiences that inspire lasting change. We partner with clients to provide employee engagement, learning and training solutions, scientific engagement and capability building, all underpinned by applied behavioral science. We engage internal and external audiences through the delivery of live and virtual experiences, film, digital, and immersive content.
Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Benefits
- 401(k)
About this role
Supporting Ashfield Event Experiences' meetings and events operations, you'd work remotely from Philadelphia as a volunteer, reporting to the Director of Meetings and Events. The role centers on keeping client and internal processes running smoothly—maintaining standard operating procedures, flagging delivery issues, ensuring team compliance with client requirements, and supporting healthcare practitioner reporting. You'd also travel to one or two major US events annually to stay connected to the work and team.
The financial side is substantial: you'd review project budgets and reconciliations, track event spending through bi-weekly health checks, manage invoicing and aged debt, and maintain platforms like Procim, Tact Plan, Cvent, and HubSpot. You'd need intermediate Excel skills and experience managing event budgets from initial planning through final reconciliation. Beyond numbers, you'd gather compliance metrics for client reviews, help with new hire onboarding, and identify training needs for the team.
This suits someone with six or more years in corporate meetings and events who thrives on detail, accuracy, and client service. You should be comfortable working autonomously, juggling multiple priorities, and collaborating across departments. The company values people who stay current with industry trends and bring authenticity to their work—and they're open to candidates whose experience doesn't check every box perfectly.
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Meetings and Events Client Operations Manager postings in Philadelphia, and analyze any offer before you accept it.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.