Senior Customer Success Manager (7 month FTC)
Zeta Global
Salary undisclosed
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Description
Job Description
As a Client Success Manager (CSM), you will be responsible for the growth, satisfaction, and retention of a regional portfolio of Clients. By understanding each client’s business goals, you will be able to help them further leverage the omni-channel capabilities of the Selligent platform (previously known as Selligent Marketing Cloud) to drive a Consumer First Marketing program.
Responsibilities
- Responsible for retaining, growing, and developing accounts through daily/weekly interaction with clients and partners, and have periodic onsite visits at client and partner’s offices
- Identify opportunities within your client’s marketing and communication strategy that can be improved via incremental usage of Zeta Global products and services
- Consult and participate in all aspects of the sales cycle including, proposals, scoping, pricing, demonstrations, and contract negotiations, related to all opportunities across existing client base
- Partner with cross-functional teams, such as Technical Architects and Deliverability experts and be accountable for delivery of sound solutions
- Collaborate with Partners in the Zeta Global eco-system to drive product adoption and business development at existing clients leading to incremental usage of the Selligent platform
Accountable for onboarding new clients, ensuring smooth transition of programs from competitive systems. Implement plan for new programs, partnering with tech and strategic resources.
Required Skills
- A deep understanding and passion for email/SMS/Push Notifications/Website personalization
- 5 years of experience in advertising, marketing or related field; at least 3 years in a similar role as an Account Manager
- Comfort working in highly flexible, entrepreneurial environment
- Proven success working in cross functional teams
- Strong ability to establish priorities and make decisions
- Strong project planning and management skills
- Outstanding oral and written communication and presentation skills
- Strong team building and interpersonal skills
- Undergraduate degree in business, marketing or related field
- Some travel required (less than 20%)
- Fluency in Dutch and English is required
Offer
- An interesting job in a fast growing company
- Chance to work with global teams and brands, with international travel
- The opportunity of learning in a stimulating environment
- Competitive salary and benefits based on your experience
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/
ZETA IN THE NEWS!
https://zetaglobal.com/press/?cat=press-releases
Benefits
- stock options
About this role
Zeta Global is seeking a Senior Customer Success Manager to own a regional portfolio of clients using the Selligent platform, an omni-channel marketing cloud. You'll work directly with clients to understand their business goals and identify ways they can expand their use of email, SMS, push notifications, and website personalization capabilities. The role blends account management with strategic consulting—you'll be involved in proposals, scoping, pricing, and contract negotiations while also managing client onboarding, retention, and growth through regular interaction and periodic site visits.
Success in this position requires at least three years as an Account Manager or similar role, combined with five years in advertising, marketing, or a related field. You'll need to be comfortable in a flexible, entrepreneurial environment and skilled at collaborating across technical and strategic teams to deliver sound solutions. Strong project management, communication, and decision-making abilities are essential, as is fluency in both Dutch and English. An undergraduate degree in business, marketing, or a related field is required; travel of less than 20% is expected.
This is an in-office contract role based in Hasselt, Belgium, offering the chance to work with global teams and brands while developing your expertise in a fast-growing company. Compensation and benefits are competitive and based on your experience.
How this employer is doing
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Pay for this role
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