hospitality day ambassador (US)
citizenM
Salary undisclosed
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Description
We’re proud to put humanity back in the hospitality industry, and that’s because of our ambassadors. We don’t hire them for their skills; we hire them for their attitude. We seek people who feel great about making others smile and we see the results in our happy guests.
We are looking for great personalities to join our Chicago team!
Key Responsibilities
- Making sure everyone gets a warm welcome as soon as they walk in;
- Helping guests at the self check-in kiosks (we have no reception desk);
- Preparing and serving hot and cold local food;
- Being a kitchen hero - this means you'll be dishwashing, kitchen cleaning, food handling and cooking
- Brewing delicious coffee or mixing a signature cocktail;
- Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party;ac
- Maintaining the living room and the canteen clean, and arranging food displays for the following shift;
- Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills).
Morning: 7:00AM-3:30PM
Evening: 3:00PM-11:30PM
Availability to work weekends is required!
Skills, Knowledge and Expertise
- A genuine touch: Treat all people as you would treat your best friends;
- A passionate attitude: Be optimistic and positive. You like to surprise and make people smile.
- A smart thinker: You thrive on turning traditional thinking on its head and want to do things first time right;
- Real caring: You want to do the right thing for our guests, your colleagues, community and for the planet;
- Fluent in English. Other language abilities are welcome too!
- A United States citizen, or have the appropriate authorization to be able to work in the United States (we cannot facilitate visas or work permits)
- Able to travel for training purposes. See list of acceptable identification documents for travel in the US here.
Benefits
- Competitive pay of $31.90 per hour
- Medical, dental, vision benefits at an extremely low employee cost;
- Life insurance and 401K;
- Ability to expense up to €1,000 (or the equivalent amount in local currency) each year to use toward personal stays at participating citizenM hotels (prorated amount based on start date).
- Access to the Marriott Explore Program - discounted rooms across 8,500 properties for yourself, family, and friends based on availability.
- Extensive time off balance starting at 18 days in your first year
- An exclusive citizenM outfit
- Meal and coffee (or tea) on us during your shift break
- Employee Assistance Program (EAP)
- citizenM referral program - refer your talented friend or family member and get rewarded for it!
- Opportunities to let your talent travel to other citizenM properties (many ambassadors have become hotel managers in just a few short years here...)
Benefits
- Competitive pay of $31.90 per hour Medical, dental, vision benefits at an extremely low employee cost; Life insurance and 401K; Ability to expense up to €1,000 (or the equivalent amount in local currency) each year to use toward personal stays at participating citizenM hotels (prorated amount based on start date). Access to the Marriott Explore Program - discounted rooms across 8,500 properties for yourself, family, and friends based on availability. Extensive time off balance starting at 18 days in your first year An exclusive citizenM outfit Meal and coffee (or tea) on us during your shift break Employee Assistance Program (EAP) citizenM referral program - refer your talented friend or family member and get rewarded for it! Opportunities to let your talent travel to other citizenM properties (many ambassadors have become hotel managers in just a few short years here...) In an effort to make sure we are remaining competitive we frequently look for opportunities to provide new and exciting perks & benefits. Therefore the above is subject to change. Celebrating Diversity citizenM celebrates diversity and is committed to creating an inclusive environment for all employees and applicants. We are proud to be an Equal Opportunity Employer. We welcome and consider all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, neurodiversity, national origin, genetics, differently abled, age. If you need any accommodations made throughout the interview process or beyond, please feel free to include it in your application. We are happy to continue the conversation to help support you and our business operations. We care about your privacy Information shared and processed as part of our recruitment process, and any job applications you choose to submit is subject to citizenM’s Applicant and Candidate Privacy Policy. You can access further information about it here. A request to have it removed and deleted from our system can be made at any time - just contact us and we will be happy to do so. Your privacy matters. One more thing... Talking about oneself in an application isn’t always easy, and we understand that AI can be a useful tool in that process. All of our applications are read and reviewed by real people (that’s us!). We are looking to get to know who you are beyond your resume, and we hope you choose to inspire us with your own words and let your personality shine through.
About this role
citizenM's Chicago location is looking for someone genuinely energized by hospitality work—not confined to a single role, but moving fluidly between guest services, barista duties, kitchen work, concierge support, and facility maintenance. You'll work either 7am–3:30pm or 3pm–11:30pm shifts, with weekend availability required. The hotel operates without a traditional front desk, so you'll help guests navigate self-check-in kiosks, answer questions about Chicago, prepare food and drinks, handle dishwashing and kitchen cleanup, and respond to whatever requests come up throughout your shift.
The company explicitly hires for attitude over prior experience. They're looking for people who genuinely enjoy making others feel welcome and who approach problems with optimism and care. You'll need fluency in English, U.S. work authorization, and the flexibility to travel for training. The role pays $31.90 per hour with medical, dental, and vision benefits at low employee cost, plus 401k, 18 days of paid time off in year one, meal breaks covered, and the option to use up to $1,000 annually toward stays at citizenM hotels worldwide. There's also potential for career growth—the company notes that ambassadors have moved into management roles.
This suits someone who thrives in fast-paced, varied environments, enjoys direct guest interaction, and wants to work for a company that prioritizes culture and personality fit over rigid job descriptions.
How this employer is doing
average
- Recent Acquisition
In the news
CitizenM opens first hotel under Marriott’s system post acquisition, Hotel Dive
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Pay for this role
$31 per year
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