Will Call Customer Service Rep (CRL)
Oldcastle BuildingEnvelope
$20 - $21 / hour
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Description
Come Join Us!
From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.
Start your journey with OBE and help us build the future.
What You'll Will Get To Do
The Will Call Customer Service Rep provides exceptional customer service to all C.R. Laurence customers. Through the detailed understanding of all C.R. Laurence products, the CSR offers solutions and facilitates a unique experience to all internal and external customers. In addition, completes general administrative support while in a hectic and fast passed environment. This position serves as an ambassador to the company and will be the face of the company through daily interactions.
Job Responsibilities
- Maintain broad knowledge of clients, products and services.
- Document customer interactions and transactions
- Listen attentively to customer needs and concerns; demonstrate empathy
- Accurately process over-the-counter, phoned, faxed and e-mailed orders accurately and in a timely manner
- Receive and process payments of Will Call customers as well as over the phone (cash, debit, etc.)
- Answer multi-line telephone in a professional manner
- Face to face customers interactions
- Develop and maintain professional and productive business relationships with your internal and external customers that result in a clear definition and understanding of their service requirements and expectations.
- Respond to all inquiries in a prompt, professional, and courteous manner between internal working associates, manufacturers, and customers
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Go the extra mile to engage customers, adapt and respond to different types of customer requirements or requests
- Customer database management - Maintain records of customer interactions, process customer accounts and file documents
- Other duties as assigned
Qualification Requirements
- 1 year of office support experience in a customer service role
- High School diploma or equivalent
- Ability to work in a fast-paced, team environment
- Organized and able to keep others organized with ability to prioritize effectively
- Must be able to communicate effectively and conduct yourself professionally, with excellent written and verbal communications
- Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues
- Utilizes strong time management and organizational skills to successfully multi-task
- Maintain business poise and professionalism under stressful situations
- Handle difficult situations and dissatisfied customers in a calm and professional manner.
- Able to read and perform simple mathematical calculations
What OBE Offers You
- Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
- Work-life balance – PTO and holidays, including floating holidays you can choose
- Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
- Training – We will equip you with the knowledge and skills you need to succeed
OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.
Benefits
- Work-life balance – PTO and holidays, including floating holidays you can choose
- Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
- Training – We will equip you with the knowledge and skills you need to succeed
About this role
Oldcastle BuildingEnvelope's Will Call Customer Service Rep role in Secaucus puts you at the front line of a major architectural glass and building products distributor, handling the daily flow of over-the-counter, phone, faxed, and emailed orders from C.R. Laurence customers. You'll process payments, answer multi-line phones, manage customer interactions face-to-face, and maintain detailed records in a high-volume environment. The position demands someone who can stay organized and professional while juggling competing demands and occasionally managing frustrated customers.
The job suits someone with at least a year of customer service or office support experience who thrives in fast-paced settings. You'll need strong communication skills—both written and verbal—solid time management to handle multiple order types simultaneously, and the ability to think through problems independently. Comfort with basic math, a calm demeanor under pressure, and genuine customer focus are essential. This is a full-time, in-office role paying $20.50–$21 per hour, with standard benefits, PTO, and a performance-based compensation structure.
How this employer is doing
solid
- H1B: Sponsors Visas
- Expanding
- Sponsors Visas
This role's local market on JobMinglr
Pay for this role
$20 to $21 per hour
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