Strategy and Operations Manager
Join Parachute
Salary undisclosed
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Description
Powered by technology and compassionate design, Parachute has reimagined the plasma donation experience into one that is easier and friendlier. Using a simple app, our members can book donations and track earnings from the palm of their hand. In using a tech-forward approach, we’re able to offer each member a highly personable and best-in-class experience that’s consistent at each and every visit.
Our vision is to introduce an elevated plasma donation experience to markets with smaller populations that’s grounded in convenience. This model allows us to positively impact the industry supply chain and help patients gain access to the life changing medication they need.
Key Responsibilities
- Oversee a portfolio of centers that generate $15mm - $40mm in annual revenue.
- Constantly iterate and re-engineer our existing processes. With our rapid growth we need individuals who can continuously evolve our processes and systems to meet larger needs.
- Monitor and assess adherence to quality policies, ensuring facilities maintain compliance with relevant regulations and industry standards.
- Analyze performance metrics, KPIs, and nonconformance events to identify areas for center level or corporate level improvement. As an end to end problem solver, you will take issues diagnosis to solution.
- Prepare centers for audits and assist the Center Leadership Team (CLT) and corporate departments in audit preparation, inspection and audit response actions representing company to regulatory agencies and inspectors.
- Guide and advise on employee-related issues, promoting fairness, and adherence to HR policies while cultivating center leadership through strategic development initiatives.
- Ensure facility maintenance meets the highest safety, compliance, and cleanliness standards in partnership with corporate facilities.
- Assist with recruitment, training, developing management talent through regular meetings, goal check-ins, development plans and on-site visits and assessments.
- Perform other job-related duties as assigned.
Skills, Knowledge and Expertise
- You live at the intersection of strategy and execution. You are able to understand the business from 30,000 feet and know when to nose dive into the weeds to impact outcomes.
- Comfortable working with multiple departments in a complex matrixed organization and experience working in a regulated environment.
- A data led individual, your first reaction is to delve into the numbers as a source of truth.
- Excellent critical reasoning, decision-making and problem-solving skills to analyze situations, determine risks, find solutions to prevent future issues and resolve recurring deficiencies.
- Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions and shifting priorities in support of changing company objectives.
- A natural leader, you have experience and success in managing teams of varying competencies, supporting them to reach progressively larger goals
- Comfortable dealing with a degree of ambiguity and proposing pragmatic solutions to problems.
- Overnight travel required up to 75% of the time without lengthy lead-time.
Benefits
- Career growth opportunities
- Competitive compensation
- Medical, Dental, and Vision insurance
- Paid time off
- Company paid holidays
Benefits
- Career growth opportunities Competitive compensation Medical, Dental, and Vision insurance Paid time off Company paid holidays
About this role
Parachute is scaling rapidly across the plasma donation space, and this role sits at the operational nerve center of that growth. As Strategy and Operations Manager, you'd oversee a portfolio of centers generating $15–40 million annually, acting as the critical bridge between individual center leadership and corporate functions. The work spans process redesign, compliance monitoring, audit preparation, regulatory liaison, facilities oversight, and talent development—essentially owning operational excellence across multiple locations while the company expands from 33 to 50 centers.
This is a role for someone equally comfortable with big-picture strategy and granular problem-solving. You'll need to be data-driven, comfortable in regulated environments, and skilled at navigating a matrixed organization where you're coordinating across departments without direct authority over all of them. Strong critical reasoning and the ability to diagnose issues end-to-end are essential, as is genuine leadership experience managing teams through growth and change. The position requires significant travel—up to 75% overnight—and the ability to move quickly in a startup environment where priorities shift and ambiguity is part of the job.
The role is fully remote and based in New Orleans, with standard startup benefits including medical, dental, vision, PTO, and company holidays. If you thrive on operational impact, have a track record in regulated industries, and are energized by hypergrowth rather than overwhelmed by it, this could be a strong fit.
Typical pay for this role
$120,000
Typical range: $20,000 to $140,000
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Strategy and Operations Manager postings in New Orleans, and analyze any offer before you accept it.
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