Customer Service Agent, French Speakers
Wheely
Salary undisclosed
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Description
About Wheely
Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts.
We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you.
About The Role
Wheelys Customer Service team are directly responsible for facilitating perfect journeys for our passengers. They provide exceptional customer service to our chauffeurs & passengers by ensuring every need is met and each journey goes off without a hitch. This team is obsessed with understanding our customers’ preferences and delighting them with our service.
A successful candidate will act as the voice of Wheely, conducting calls and chats with our customers, and protecting their time by providing timely solutions to their problems.
Responsibilities
- Be responsible for ensuring the highest levels of customer service is delivered to our customers across multiple communication channels including calls, live chat and emails
- Protect our customer's time by adhering to operational SLAs
- Provide exceptional customer service by adhering to our rigorous luxury communication standards
- Maintain customer satisfaction targets
- Investigate and resolve customer and chauffeur issues quickly and efficiently
- Understand, prioritise and escalate our customer's feedback to senior management and relevant teams
- Contribute and make a meaningful impact on our customers' experiences with our service and help us continue to grow as a company
Requirements
Must-have:
- Passion for exceptional customer service
- Experience in a customer-facing role in the luxury service industry
- Excellent interpersonal and communication skills
- The ability to thrive in a fast-paced high volume contact center
- Fluency in both spoken and written English & French
- Flexibility, to be able to do shift work including nights and weekends, in the office
- Technically proficient
Nice to have:
- Experience in a call centre
- Additional languages - Arabic
What We Offer
- Office-based role in Dubai Internet City, which include nights and weekends in a 24/7 contact centre
- Competitive salary of AED 9,000 per month and quarterly KPI-based bonus
- Private medical insurance
- Best-in-class equipment
- Monthly credit towards Wheely journeys
- Professional development stipend
All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice
Benefits
- Office-based role in Dubai Internet City, which include nights and weekends in a 24/7 contact centre
- Competitive salary of AED 9,000 per month and quarterly KPI-based bonus
- Private medical insurance
- Best-in-class equipment
- Monthly credit towards Wheely journeys
- Professional development stipend
About this role
Wheely's Customer Service Agent role puts you at the center of a luxury transportation operation, handling calls, chats, and emails from passengers and chauffeurs across a 24/7 contact center in Dubai. You'll be the voice of the company, solving problems quickly while maintaining the high service standards that define the brand—protecting customers' time and ensuring each journey runs smoothly. The position demands someone who thrives under pressure in a high-volume environment and genuinely understands what exceptional service means in the luxury sector.
This role requires fluency in English and French, along with proven experience in customer-facing luxury service work. You'll need strong interpersonal skills, technical proficiency, and the flexibility to work shifts including nights and weekends in the office. Arabic language skills are a bonus, as is prior call center experience. Beyond handling individual customer issues, you'll feed feedback up to senior management, directly influencing how Wheely evolves its service.
The package includes a competitive salary of AED 9,000 monthly plus performance-based quarterly bonuses, private medical insurance, professional development support, and monthly Wheely journey credits. This is a full-time, in-office position suited to someone who takes pride in delivering premium customer experiences and wants to contribute to a fast-growing, profitable scale-up operating across Europe, the US, and the Middle East.
How this employer is doing
solid
- Expanding
In the news
Luxury Ride-Hailing App Wheely Expands to NYC, Targeting Elites, Bloomberg.com
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Customer Service Agent, French Speakers postings in Dubai Dubai, and analyze any offer before you accept it.
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